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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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My name is***** have an akoya laptop E7214. it

Customer Question

hello, my name is***** have an akoya laptop E7214. it has become extremely slow and constantly saying not responding. i want to reboot the computer using F11 when turning the thing on. Keep getting messing some files missing . Can i download driver files from you so i can reboot the computer.
Submitted: 1 year ago.
Category: Laptop
Customer: replied 1 year ago.
I wish to cancell my request and also cancell my payment
thanksPlease cancel my assistance request and also cancel my payment also
Expert:  Dustin replied 1 year ago.
Welcome, my name is ***** ***** I will assist you today!
sounds to me like you have a virus.. ( the popup asking to fix the files, is probably the virus itself)
If you can download anything, lets try this first.
Download, install and run hitman pro.
Once downloaded, let it scan.. Its rather fast.
Have it **delete*8 anything it finds..
Then, restart the computer.. Running any better? What issues are left?
Dustin S.
Customer: replied 1 year ago.
Please confirm my request for cancellation
Expert:  Dustin replied 1 year ago.
My apologies Brian. I didnt see that message when I was typing my initial response to you.
We have a "self refund" system here. If you want to submit a refund request, please use the link below.
If you decide you want to continue with this support session, simply send a reply and let me know.
Thank you,
Dustin S.

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