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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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My parents have a toshiba satellite c855-s5350 with Windows

Customer Question

My parents have a toshiba satellite c855-s5350 with Windows 8 OS. I downloaded software for a wireless printer they have, from the manufacturer's website. Afterwards I restarted the computer. Now it shows welcome screen for about 30 seconds then the screen goes black, but I can still see the curser
Submitted: 1 year ago.
Category: Laptop
Expert:  Byron replied 1 year ago.
Hi. My name is***** you for your question and the opportunity to assist. Does the screen turn black before or after you've had the opportunity to log in?