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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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My satellite laptop display is malfunctioning since I got it

Customer Question

My satellite laptop display is malfunctioning since I got it back from an airline trip. The bottom portion of the display just flickers. Everything else seams to work except for the display. Can this be fixed?
Submitted: 1 year ago.
Category: Laptop
Expert:  DrKlahn replied 1 year ago.
Good morning from the USA. (Local time here is 08:44 AM.) I'm Bruce, and my expert nickname is "DrKlahn."
The system says this is your first visit to JustAnswer. I find that new users often skip or do not notice some information during question setup. It is boilerplate but it is very important.
• Prices and payments issues must be handled by Customer Service.
• JustAnswer is not the Toshiba Corporation support site. That is why there is a fee. I support products from many manufacturers and I happily troubleshoot all issues, including those where a manufacturer says "The problem is not in our product."
• Experts are not salaried or paid hourly. My assistance goes unpaid without your positive rating.
• If the problem involves hardware, please have it at hand so that you can work with it.
• Patience is required during Q&A. I get responses by email, which takes up to 8 minutes. Then I have to prepare and type a reply. Please allow for this.
• JustAnswer provides services 24/7, but both experts and customers have daily schedules. If you respond significantly later it might be the next day before I can reply.
Now that you've read the above, please let me know if you'd like to proceed. Your description fairly well identifies the problem as a known issue which is repairable, but I need to confirm the symptoms in detail to be sure.