How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
46034742
Type Your Laptop Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

Toshiba L55D error code c0000185. What does it mean? What can I do to

Customer Question

Toshiba L55D error code c0000185. What does it mean? What can I do to fix it?
Submitted: 1 year ago.
Category: Laptop
Expert:  Jason Jones replied 1 year ago.
Hello,
My name is Jason. I look forward to helping you today.
I can see that you may need a little bit of extra help because this particular error can have many different culprits. May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Thank you,
Jason
Customer: replied 1 year ago.
Yes I still need help. Yes you may start a scree sharing session.
Expert:  Jason Jones replied 1 year ago.
Hello again,
Once you accept the additional service for remote tech support, the remote link will be created and posted here.
I will be standing by, awaiting the acceptance of the remote service and the remote link.
Thank you,
Jason
Customer: replied 1 year ago.
Is that more money?
Expert:  Jason Jones replied 1 year ago.
Yes, the remote is an additional charge, but that will be the additional charge.
Customer: replied 1 year ago.
How much? Please give me more information with your answers
Customer: replied 1 year ago.
How much?
Customer: replied 1 year ago.
?
Customer: replied 1 year ago.
Sorry. It is too frustrating to use this service. I want to cancel and get my money back
Expert:  Jason Jones replied 1 year ago.
I am sorry for the wait.
The remote is an additional $22 for this.
Customer: replied 1 year ago.
How many more additional charges could there be? I am afraid to keep going. Please tell me how to cancel and get my money back
Expert:  Jason Jones replied 1 year ago.
Hello,
I am sorry for the confusion.
I am very familiar with this problem and have dealt with it or similar problems a few thousand times.
I don't want you to feel like I am trying to nickle and dime you.
How about this; may I remote in at no extra charge? I will do this as a favor to you, being that you were not fully aware of how the system here works.
- Jason
Expert:  Jason Jones replied 1 year ago.
Thank you.
Please, click the following link and choose to run the remote application: http://198.0.229.45/?Session=0c057dae-18b3-4a2f-ba1c-71a295e1f935
Expert:  Jason Jones replied 1 year ago.
Are you having any problems with running that remote application after it is downloaded?
Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?
Customer: replied 1 year ago.
Am I supposed to run the remote app from the broken laptop?
Customer: replied 1 year ago.
Hello?
Customer: replied 1 year ago.
I really really want my money back. I was led to believe it was a $5 deposit but I checked paypal and I have already been charged $38. This is dishonest. Please tell me how to get my money back
Expert:  Jason Jones replied 1 year ago.
Yes, you are supposed to run it on the problem computer.
The $5 is a deposit. You are charged the $38 when one of us pick up the question.
If we can't get this working, I can send up the refund for you. I can send up the refund request for you now, but I would prefer to continue working with you so that we can fix the problem.
-Jason
Customer: replied 1 year ago.
How can I possibly run the app on the broken computer? It won't even boot up
Expert:  Jason Jones replied 1 year ago.
Typically, that error doesn't come up unless you are booted into windows.
Which version of Windows are you running?
Customer: replied 1 year ago.
I don't know off-hand
Expert:  Jason Jones replied 1 year ago.
Let's try this.
Please, follow the instructions below:
- Turn the computer off
- Turn the computer on
- Start pressing the F8 key on the top of the keyboard
- At the Boot menu, choose Last Known Good Configuration
- Hit the Enter key three times
- The computer will reboot and your problem will be gone.
Did that help at all?
Customer: replied 1 year ago.
Trying now
Expert:  Jason Jones replied 1 year ago.
Thank you.
Customer: replied 1 year ago.
Screen went blank. I waited several minutes and nothing happened. Screen still blank after pressing f8. I could not get to your 4th step
Expert:  Jason Jones replied 1 year ago.
In that case, you may be running Windows 8.
If you let it boot normally, does windows boot up at all?
Customer: replied 1 year ago.
No
Customer: replied 1 year ago.
.
Customer: replied 1 year ago.
The laptop does not boot up at all. No normal boot up at all. It goes to the error code screen after I power cycle
Expert:  Jason Jones replied 1 year ago.
In that case, you will need to reinstall Windows. Do you have the Windows installation disc that came with the computer?
Another option is to restore from the system restore partition, if the computer has one. To do this, turn the computer off and on. Once you do this, it will erase everything on the laptop and restore it to how it was when you first purchased it. As soon as you turn it on, press and hold down the 0 key on the keyboard until you are given a menu about restoration. You can then choose to restore your data.
Customer: replied 1 year ago.
No luck
Expert:  Jason Jones replied 1 year ago.
What are the results?
Customer: replied 1 year ago.
I don't have an installation disk. I believe it came loaded with windows. Pressing 0 did not do anything
Expert:  Jason Jones replied 1 year ago.
When you first turn it on, do you see any message regarding 'system restore'? It maybe one of the following keys: F12, F10, DEL, or another.
Customer: replied 1 year ago.
I do not get a system restore message. I will try a few other keys though
Expert:  Jason Jones replied 1 year ago.
Thank you..
Customer: replied 1 year ago.
Nothing works. I may be ready to give up
Expert:  Jason Jones replied 1 year ago.
THank you.-