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sudipto_dutta
sudipto_dutta, Computer Hardware Engineer
Category: Laptop
Satisfied Customers: 5321
Experience:  Computer Hardware EngineerCertificate Course In Computer Maintenance,8+ years of Experience in computer troubleshooting
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Have a Toshiba Laptop that hasn't been used ,

Customer Question

Hi, Have a Toshiba Laptop that hasn't been used for awhile, when it starts up it just brings up a screen with the following
Toshiba
Leading Innovation>>>
Submitted: 1 year ago.
Category: Laptop
Expert:  sudipto_dutta replied 1 year ago.
Do you have anything connected with the laptop, like external hard drive etc. ?
Customer: replied 1 year ago.

No, i did connect an external hard drvie but it didn't make any difference.

Expert:  sudipto_dutta replied 1 year ago.
Please remove the battery and disconnect the power cord from the laptop then, wait for 15 mins. after that connect the power cord and let me know the result.
Customer: replied 1 year ago.

Ok, have disconnected and waiting

Expert:  sudipto_dutta replied 1 year ago.
Thanks
Customer: replied 1 year ago.

Have reconnected the battery and power cord

Expert:  sudipto_dutta replied 1 year ago.
Please power on
Customer: replied 1 year ago.

Have powered up and is still the same thing

Expert:  sudipto_dutta replied 1 year ago.
Thanks for the information. Now this problem can be caused by many reasons, like hard drive failure, CD drive failure or any other parts, which the mother board of your laptop is unable to detect. Honestly speaking , this can be solved, after we can find the exact faulty part, but for that we have to check each and every part one by one. Like the hard drive , CD drive etc. I can give you the steps to remove the parts, but you have to do it on your own, as the laptop is out of my reach.
Customer: replied 1 year ago.

Ok, if you can email me the steps I can give it ago. Thanks

Expert:  sudipto_dutta replied 1 year ago.
OK, please let me know exact mode no. of the laptop .
Customer: replied 1 year ago.

Toshiba C850

Serial No 9C495519R

Part No PSCBWA-05D001

Thanks

Expert:  sudipto_dutta replied 1 year ago.
Thanks, ***** ***** posting a link below, where you will see, how to completely dismantle the laptop. Follow the steps and remove the hard drive and CD drive from the laptop then, power on it and let me know, what do you see on the screen ? https://www.youtube.com/watch?v=vwmpb2KNuGg
Customer: replied 1 year ago.

Ok, will have to have a look Tuesday night and get back to you

Expert:  sudipto_dutta replied 1 year ago.
OK