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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 597
Experience:  Laptop repair specialist
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I have eec pc laptop

Customer Question

I have eec pc laptop 3 yrs no problem, which has no disc facility.
I use windows xp got message it couldn't download.
I tried each recommendation none worked - it got to 1 screen full of drivers and froze.
WAITED, SWITCHED ON GOT EEC SCREEN and computer would not turn off.
lots of valuable stuff on favourites and important emails. Help please with prompt advice
Submitted: 3 years ago.
Category: Laptop
Expert:  Freddy M. replied 3 years ago.
Hello my name isXXXXX look forward to assisting and am very sorry to hear that you are having this problem.
What exactly do you see now when you try to turn it on?
Customer: replied 3 years ago.


"starting windows installation environment

quickly closes and

blue screen with Eec pc shows plus arrow

Expert:  Freddy M. replied 3 years ago.
There should be an 0x error code on the blue screen, please give me that error.
Customer: replied 3 years ago.

Sorry Freddie my other comp crashed - not my day.

Up again, in meantime opened eec pc and no error message

after10 mins up came frame Ghost 11.0

then Symantec which froze, not responding message ,then disappeared and up came frame Re Boot and save files first.

It disappeared and I'm back to

"we apologise Windows did not start

none of start ups work

now frame frozen and no arrow



Expert:  Freddy M. replied 3 years ago.
It sounds like symantec is causing the problem please turn off the machine by holding the power button.
Then as it is starting up repeatedly press F8, when it comes to a menu use the arrow and enter keys to select safe mode (no networking).
Does it do the same thing in safe mode?
Customer: replied 3 years ago.

I had no success with your advice.

Situation the same.

I have been charged on 29 Aug. PLEASE REFUND