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michelleclive
michelleclive, Computer Support Specialist
Category: Laptop
Satisfied Customers: 2334
Experience:  Notebook and Handhelp support expertise
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tecra a8-ez8312 running 7, 4 gigs of ram and terabite HD. When

Resolved Question:

tecra a8-ez8312 running 7, 4 gigs of ram and terabite HD. When I turn it on it races past the Toshiba screen and right to text on top saying " ALERT:System protection failure!
Password = _
What is this I never put a code. What would you think?please
Submitted: 10 months ago.
Category: Laptop
Expert:  michelleclive replied 10 months ago.

Michelle :

Hello. My name is XXXXX XXXXX X will be assisting you today.

Michelle :

as soon as the toshiba screen comes and then it pops with a blue box to enter password XXXXX XXXXX correct.

Customer:

no just white text at the top

Michelle :

if you type in on the keyboard does the cursor moves as ******

Customer:

******

Customer:

yes

Michelle :

this means someone has entered a bios password

Customer:

how do I get past that?

Michelle :

its a kind of a lock which protects your laptop from unauthorized use or anti theft

Michelle :

is the computer under warrany

Customer:

no

Michelle :

do you have the invoice or the bill

Customer:

but noones even been near it since its been working?

Michelle :

ok

Michelle :

let me tell you how you can get this unlocked

Customer:

what else could it be?

Customer:

how?

Michelle :

you have to carry the bill/invoice with you to the nearest toshiba service center. As the bios lock is custom made and pattented by Toshiba it doenst have an unlock key in the open market, you will have to carry the computer and they will connect the computer to there unlock device which is overwrite the password XXXXX will leave that blank for you to enter a new password.

Michelle :

This is something which cannot be cracked without the toshiba device i hope you can understand.

Michelle :

Its kind of a hardware lock antitheft

Customer:

I dont have a bill?invoice I bought the computer of craigslst

Michelle :

you must be having something which shows that you are the purchaser

Michelle :

or owner

Michelle :

any thing from craigslist

Customer:

just the computer I set it up but nothing else I paid in cash

Michelle :

ok

Michelle :

can you give me some time if there is any possiblilty to crack the pw i will give you

Michelle :

the steps

Customer:

ol

Customer:

]

Customer:

'

Michelle :

there is a possibility you can reset the bios password

Michelle :

for that you will have to open the laptop

Michelle :

you will see a coin like battery on the main motherboard

Michelle :

remove the battery and let the laptop stay without power and battery in it for 20 mins

Michelle :

it will reset the password.

Michelle :

please ask if you have any question

Michelle :

sir are we connected?

Michelle :

tecra A6 : with laptop off ,remove memory and insulation under memory and short pads marked clr1 for 15 secs

Customer:

itdidnt reset it

Michelle :

didi you follow the last liner

Michelle :

tecra A6 : with laptop off ,remove memory and insulation under memory and short pads marked clr1 for 15 secs

Michelle :

If this does not reset the password XXXXX you will have to take the laptop to the service center of toshiba

Michelle :

tell me the area you live i will give you the nearest Toshiba service center address.

Customer:

oakland ca

Michelle :

California is that correct

Michelle :
TOSHIBA Computer Repair Depot
In-Warranty PC/Tablet Repairs
Convenient, Fast Service
Serving all locations
Website: Click for information about the TOSHIBA Computer Depot
Phone: P:(NNN) NNN-NNNNbr/>Services: [IMAGE][SRC][/SRC][ALT][/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE] [IMAGE][SRC][/SRC][ALT][/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE]

 


TOSHIBA Repair Services
Out Of Warranty PC/Tablet Repairs
Convenient, Fast Service
Serving all locations
Website: Click to learn more...
Phone: P:(NNN) NNN-NNNNbr/>Services: [IMAGE][SRC][/SRC][ALT][/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE]

 


TOSHIBA In-Home TV Repairs
In-Home TV Repairs
Convenient, Fast Service
Serving all locations
Website:
Phone: P:(NNN) NNN-NNNNbr/>Services: [IMAGE][SRC][/SRC][ALT][/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE]

 


CPU Computer Repair[IMAGE][SRC][/SRC][ALT]Customer Survey Rating[/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE]
17911 Skypark Circle Ste C
Irvine CA 92614
Toll : 800-886-5873
Phone: 949-250-0744
Fax:949-250-5804
Website: www.cpurepair.com
Email: support@cpurepair.com
Services[IMAGE][SRC][/SRC][ALT]Notebook Repairs[/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE] Desktop Repairs [IMAGE][SRC][/SRC][ALT]International Warranty Repairs[/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE] [IMAGE][SRC][/SRC][ALT]Premier Service Provider[/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE] [IMAGE][SRC][/SRC][ALT]Notebook Ruggedization[/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE] [IMAGE][SRC][/SRC][ALT]WSCA Approved[/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE]

 


Cal Micro Inc[IMAGE][SRC][/SRC][ALT]Customer Survey Rating[/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE]
726 Charcot Ave
San Jose CA 95131
Phone: 408-321-9777
Fax:408-321-8811
Website: www.calmicro.net
Email: technician@calmicro.net
Services[IMAGE][SRC][/SRC][ALT]Notebook Repairs[/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE] Desktop Repairs [IMAGE][SRC][/SRC][ALT]International Warranty Repairs[/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE]

 


Automagic Corporation[IMAGE][SRC][/SRC][ALT]Customer Survey Rating[/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE]
195 S. Beverly Drive Suite 406
Beverly Hills CA 90212
Toll : 800-554-1412
Phone: 310-552-1412
Fax:310-275-1550
Website: www.automagiccomputers.com
Email: service@automagiccomputers.com
Services[IMAGE][SRC][/SRC][ALT]Notebook Repairs[/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE] Desktop Repairs [IMAGE][SRC][/SRC][ALT]International Warranty Repairs[/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE] [IMAGE][SRC][/SRC][ALT]Premier Service Provider[/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE] [IMAGE][SRC][/SRC][ALT]WSCA Approved[/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE]

 


Tri-Star Computer Inc[IMAGE][SRC][/SRC][ALT]Customer Survey Rating[/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE]
11533 Slater Ave Unit A
Fountain Valley CA 92708
Phone: 714-638-8655
Services[IMAGE][SRC][/SRC][ALT]Notebook Repairs[/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE] Desktop Repairs [IMAGE][SRC][/SRC][ALT]International Warranty Repairs[/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE] [IMAGE][SRC][/SRC][ALT]WSCA Approved[/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE]

 


Valley Service[IMAGE][SRC][/SRC][ALT]Customer Survey Rating[/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE]
2810 W. Valley Blvd.
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Phone: 626-289-6692
Services[IMAGE][SRC][/SRC][ALT]TV Repairs[/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE] On-Site Service

 


Videotech Company[IMAGE][SRC][/SRC][ALT]Customer Survey Rating[/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE]
5150 E. LA Palma Ave., Suite 110
Anaheim CA 92807
Phone: 714-990-3600
Services[IMAGE][SRC][/SRC][ALT]TV Repairs[/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE] On-Site Service

 


L. A. Computer Company[IMAGE][SRC][/SRC][ALT]Customer Survey Rating[/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE]
2993 E White Star Ave
Anaheim CA 92806
Phone: 714-630-8200
Fax:714-630-8280
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E Technology Center[IMAGE][SRC][/SRC][ALT]Customer Survey Rating[/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE]
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Email: support@etechnologycenter.com
Services[IMAGE][SRC][/SRC][ALT]Notebook Repairs[/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE] Desktop Repairs [IMAGE][SRC][/SRC][ALT]International Warranty Repairs[/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE]

 


Master Laptop Repair[IMAGE][SRC][/SRC][ALT]Customer Survey Rating[/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE]
1821 A Street
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Arrow Hdtv Repair[IMAGE][SRC][/SRC][ALT]Customer Survey Rating[/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE]
P.O. Box 3588
Apple Valley CA 92307
Phone: 909-822-3430
Services[IMAGE][SRC][/SRC][ALT]TV Repairs[/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE] On-Site Service
Michelle :

TOSHIBA Computer Repair Depot
In-Warranty PC/Tablet Repairs
Convenient, Fast Service
Serving all locations
Website: Click for information about the TOSHIBA Computer Depot
Phone: P:(NNN) NNN-NNNN/p>

Michelle :




TOSHIBA Repair Services
Out Of Warranty PC/Tablet Repairs
Convenient, Fast Service
Serving all locations
Website: Click to learn more...
Phone: P:(NNN) NNN-NNNN/p>

Michelle :




TOSHIBA In-Home TV Repairs
In-Home TV Repairs
Convenient, Fast Service
Serving all locations
Website:
Phone: P:(NNN) NNN-NNNN/p>

Michelle :




CPU Computer RepairCustomer Survey Rating
17911 Skypark Circle Ste C
Irvine CA 92614
Toll :(NNN) NNN-NNNNbr/>Phone:(NNN) NNN-NNNNbr/>Fax(NNN) NNN-NNNNbr/>Website: www.cpurepair.com
Email:XXX@XXXXXX.XXX
ServicesNotebook Repairs Desktop Repairs International Warranty Repairs Premier Service Provider Notebook Ruggedization WSCA Approved

Michelle :




Cal Micro IncCustomer Survey Rating
726 Charcot Ave
San Jose CA 95131
Phone:(NNN) NNN-NNNNbr/>Fax(NNN) NNN-NNNNbr/>Website: www.calmicro.net
Email:XXX@XXXXXX.XXX
ServicesNotebook Repairs Desktop Repairs International Warranty Repairs

Michelle :




Automagic CorporationCustomer Survey Rating
195 S. Beverly Drive Suite 406
Beverly Hills CA 90212
Toll :(NNN) NNN-NNNNbr/>Phone:(NNN) NNN-NNNNbr/>Fax(NNN) NNN-NNNNbr/>Website: www.automagiccomputers.com
Email:XXX@XXXXXX.XXX
ServicesNotebook Repairs Desktop Repairs International Warranty Repairs Premier Service Provider WSCA Approved

Michelle :





Tri-Star Computer IncCustomer Survey Rating
11533 Slater Ave Unit A
Fountain Valley CA 92708
Phone:(NNN) NNN-NNNNbr/>ServicesNotebook Repairs Desktop Repairs International Warranty Repairs WSCA Approved

Michelle :

Valley ServiceCustomer Survey Rating
2810 W. Valley Blvd.
Alhambra CA 91803
Phone:(NNN) NNN-NNNNbr/>ServicesTV Repairs On-Site Service

Michelle :

 


Videotech CompanyCustomer Survey Rating
5150 E. LA Palma Ave., Suite 110
Anaheim CA 92807
Phone:(NNN) NNN-NNNNbr/>ServicesTV Repairs On-Site Service

Michelle :




L. A. Computer CompanyCustomer Survey Rating
2993 E White Star Ave
Anaheim CA 92806
Phone:(NNN) NNN-NNNNbr/>Fax(NNN) NNN-NNNNbr/>ServicesNotebook Repairs Desktop Repairs International Warranty Repairs

Michelle :



E Technology CenterCustomer Survey Rating
196 West Cerritos Avenue
Anaheim CA 92805
Toll : 1-800-533-1140
Phone:(NNN) NNN-NNNNbr/>Fax(NNN) NNN-NNNNbr/>Website: www.etechnologycenter.com
Email:XXX@XXXXXX.XXX
ServicesNotebook Repairs Desktop Repairs International Warranty Repairs

Michelle :




Master Laptop RepairCustomer Survey Rating
1821 A Street
Antioch CA 94509
Phone:(NNN) NNN-NNNNbr/>Fax(NNN) NNN-NNNNbr/>Website: www.masterlaptoprepair.com
ServicesNotebook Repairs Desktop Repairs International Warranty Repairs

Michelle :




Arrow Hdtv RepairCustomer Survey Rating
P.O. Box 3588
Apple Valley CA 92307
Phone:(NNN) NNN-NNNNbr/>ServicesTV Repairs On-Site Service

Michelle :

They are all authorized service center for Toshiba

Michelle :

Is there anything else i may assist you with.

Michelle :

I hope I've provided the information you were seeking. If you are happy with my service, please provide a rating by clicking on the smiley below to complete the rating and end the chat. If you have any question or need more help please let me know so l can continue to help you. Thank you.

michelleclive, Computer Support Specialist
Category: Laptop
Satisfied Customers: 2334
Experience: Notebook and Handhelp support expertise
michelleclive and 2 other Laptop Specialists are ready to help you

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