My name is Marco and I'll be assisting you with this isue.
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firstly, just to let you know where are not Toshiba but are computer experts
is that ok with you?
Hello Marco! Have patience please! I have to Google translate our conversation here ...
Have you seen my question?
its the BIOS password
it somes on after the Toshiba Logo
??? I have NO sense of the bios?
do you know how it could have been turned on?
There has not been anything new before. I turned off my computer one evening.The next day when I turn comes Toshiba logo and "Leading Innovation" just below.Then: Password .... and the cursor blinks.NOTHING else! And now I'm stuck with a new PC can not be opened ...
what is the model of the Toshiba?
Its Toshiba model Satellite C855o
how old is the laptop?
we can try to perform recovery but it requires opening the back cover
have you tried entering passwords like 0000
Skal jeg prøve med 0000?
Shal I try 0000?
It says: "verify error!!"
I can try three times. Then shut it down.
Have you experienced this problem before?
it's a password problem
it might have been accidentally turned on
did you get into the BIOS?
I do not know what bio is or what I can do - and the problem is still there!I tried 0000 as you suggested, but nothing happens.PC shuts down after 3 incorrect password attempts.
yes shutting down happens after 3 incorrect attempts
I know! Thats the problem! ;-)
you can take it back to the store and tell them someone put a BIOS
otherwise opening the back voids the warranty
so the best option is to take it back since its only a few days old
I have all my accounts in there... And: have bought it on the internet.
Ok - I must try another place to get help.
Have a nice day.
if they tell you to remove the back cover
don't do it because it voids the warranty
Ja, det ved jeg og er meget forsig med.
Men jeg sidder her med en ny pc som ikke kan bruges.
Yes, I know and is very cautious with.10:48 AMBut I'm sitting here with a new PC can not be used.10:48 AMFrustrating.
without know the password and without being able to open the cover at the back we're stuck
unless you want to open the back cover?
do you want to go ahead with that?
I have only kitchenknifes so no.I do not know what to do, I have to think about, but I shut down now.Too bad that it did not work.Have a nice day.
ok let me know