When User accounts comes up on my screen - there is a box to the upper right that shows my name, my picture and is identified as Adminsitrator - is that what you want?
When I try to acess anything in MS Office - I receive the following message: You do not have sufficient acess... see your administrator. My PC Name isXXXXX that window came up under account users it says JANE-PC - could this be the problem?
Hi - I don't have that option as a choice when I right click. Unfortunately, I have to get to work now but I will re-contact you later if that is okay? Thanks, Jane
Hello again! Something is going on with my computer and it's not just this issue. I can't even uninstall MS Office - it says I do not have sufficient access to uninstall & that I should contact the admin, I did follow your plan - unfortunately it didn't make a difference. I do have Carbonite for my backup system. I'm thinking that I should uninstall and then re-install Windows 7 ??? It seems as though the problem is not just with Office. I have a couple of games that I've played in the past and I can no longer access them. The message is something along these lines: you need permission to perform this action or you require permission from Jane-PC\Jane to make changes to this file. Try again or cancel - of course trying again doesn't work, What baffles me is that it's just some programs. But aside from uninstall Office - I can't even open it. This started about 1 month ago - but it seems to be getting worse. Any other ideas? If you can't get back to me until tomorrow - that's fine. Thanks, Jane
My you're up early too! Created new profile with admin rights - Ellen. Signed off/on - clicked Ellen and this is the message: The User Profile Service -service failed log onl User Profile cannot be loaded. What I don't understand is that sometimes I do have admin rights for stuff and other times I don't! Thanks again, Jane
I've been afraid that this was the direction we were headed in! My computer is an HP Compaq Presario. Model CQ60-615DX. I purchased it from a local Best Buy in May 2010, They don'y give out discs with computers any longer. The MS Windows tag on the bottom with #'s has worn off so it can't be read. I emailed HP to see if they could supply it and was told no. I intend to go to Best Buy today - to see if I can get it from them. I thought that I could do a new download from MS if I had those numbers. I use Windows 7 Home Ed. 64 bit. (I would need to do a back up first on some items that I want-).I don't really feel confident enough to do this procedure, so I'll have to take the computer somewhere to have this done. I can't thank you enough for your ideas and help. Jane
Ok thanks. I can see this will take me a while so I will get back to you as soon as I can but forewarning! - it may not be until tomorrow or so. I printed the pages and will read them and also watch the video that they supply. Have to get ready for work. Jane
Hi - Thanks for the contact. I 'm still in the process of doing everything. Between backing up and recovery - which is all new to me - and in between work etc., I'm not getting this done very fast. I know I'll need more time - I'll strive to be done mid-week. Sat. I just got my recovery discs from HP. I'll keep you posted and certainly will contact you for questions. The link to the HP windows article is very helpful. Take care, Jane (If you need me to rate you now, I'll be happy to do so - just let me know. Thanks, Jane
Hi - just to give you an update. I do believe that I get everything backed up. Then I used the recovery disks that HP sent me - and followed all of the instructions. Here's what happened: The message from "recovery mgr." was "not enough free space. Please insert a USB hard drive with at least 2 mb of free space and then click ok. So I went and got a USB for that at Office depot. (I showed them the message so I'd get the right thing!) Inserted the USB computer did it's thing and then the message became "recovery failed". (No specific reason) SO it asked if I'd like to try again (not really) - but I toughed it out and started over. I finally got to the point of restoring files to the hard drive - went to bed and this AM it is frozen at 19%. Needless to say ctrl alt delete doesn't work. So I've unplugged the machine and I'm waiting. Any ideas or thoughts on this? HP says that if I ship it to them they will do the restore for free and should take 2 days (of course I pay the postage both ways!) ????? Jane
I just completely re-ran the disks and I finally got everything to work - thanks again for your help RichieMe!