but the touchpad is not the issue...the keyboard is not responding
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.) Enter Recovery in the search box, tap or click Settings, and then tap or click Recovery.
Tap or click Open System Restore, and follow the prompts. Restore to a point where the keyboard last worked.
The laptop will restore then restart. Test out your issue, let me know the outcome.
Reply back to me BEFORE selecting a negative rating. I will answer your follow ups.
no luck..I tried several dates and each time I got a different response. but with no success at the keyboard
3 months. and for the last two it has sat there being used as a media centre.
and no..I do not have a sales receipt
according to the ASUS side they do want to see the receipt as proof when the warranty went into effect.
Btw, just to let you know, Windows 8, unlike previous version at least in my knowledge, will not allow a system restore with antivirus running. As it happens I had to do a system restore on my other ASUS at the same time..it worked fine and with AVG running. With Win 8 I had to shut it off.