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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 597
Experience:  Laptop repair specialist
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HP Support Assistant dialogue box wont close

Customer Question

HP Support Assistant dialogue box won't close
Submitted: 3 years ago.
Category: Laptop
Expert:  James replied 3 years ago.

I'd like to start a remote support session with you. This mean I'll be able to look at your screen together with you, and help you personally.

Would that be ok with you?


Customer: replied 3 years ago.


Expert:  James replied 3 years ago.
Thank you.

Please click here to start:

If the session doesn't start, and you just see the wheel turning, please click this link, download and run the connection file:


Customer: replied 3 years ago.

Couldn't connect with you. Used Task Manager to end HP Support Assistant thereby getting rid of persistant dialogue box. Don't need this program anyway. Please return my deposit in accordance with your website info since I didn't use your service. Thank you.

Customer: replied 3 years ago.

Asking me to connect with you is not a service. I will not pay anything for this. You never provided a service since we did not connect. Your website said it was a $5 deposit not an actual charge of $48. In any case I will not pay because I received no service.