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Viet - Laptop Tech
Viet - Laptop Tech, Computer Support Specialist
Category: Laptop
Satisfied Customers: 25441
Experience:  Ten years of laptop (and desktop) hardware and software support; Windows 8 7 Vista XP etc.
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My HP laptop says "www.hp.com.\go\techcenter\startup" It

Resolved Question:

My HP laptop says "www.hp.com.\go\techcenter\startup"
It says Hard drive cannot be found
Submitted: 1 year ago.
Category: Laptop
Expert:  Viet - Laptop Tech replied 1 year ago.

Viet - Laptop Tech :

Hi,

Viet - Laptop Tech :

I'm sorry about your laptop issue. I will assist with this.

Viet - Laptop Tech :

How old is the laptop?

Viet - Laptop Tech :

When you go to BIOS or Setup... menu, can you go to the Boot/Startup option and check if the hard disk drive (HDD) model is listed there (along with the cd/dvd drive model)?

Viet - Laptop Tech :

Also, in BIOS/Setup menu, do you see any option to test/diagnose the hard disk?

Viet - Laptop Tech :

Note: you may need to scroll up/down this web page in order to see all my replies.

Customer:

about 1 year old. yes I see an option to test the hard drive and it says " hard drive not found"

Customer:

it says " hard drive does not exist"

Viet - Laptop Tech :

I'm sorry, this means hard drive hardware is damaged; it needs to be replaced.

Viet - Laptop Tech :

Let's check the warranty.

Customer:

how can that be, nothing happened to the computer and it worked this morning

Viet - Laptop Tech :

Unfortunately, any computer or electronic part / device can fail at any time, or a car can fail to start any time, etc.

Viet - Laptop Tech :

Can you check warranty at
http://h10025.www1.hp.com/ewfrf/wc/weInput?cc=us&lc=en

Customer:

ok. what do I do now to get it replaced?????

Viet - Laptop Tech :

Please check warranty first at
http://h10025.www1.hp.com/ewfrf/wc/weInput?cc=us&lc=en

Viet - Laptop Tech :

The serial number/product number should be at the bottom of the laptop.

Viet - Laptop Tech :

Are you able to find the numbers?

Customer:

yes and it says it is under warrenty until 11/2013

Viet - Laptop Tech :

Great. HP will fix/replace the hard drive for you:
800-HP invent
or
800-474-6836
http://www8.hp.com/us/en/contact-hp/contact.html

Customer:

I dont understand, I call tat number? Or is there a service center near zip 80005

Viet - Laptop Tech :

Sorry, you would just call that number first. (Almost all companies do not have local service centers; usually, you either ship the laptop to them, or they would send you the part if it's replaceable by the consumer.)

Customer:

oh ok

Viet - Laptop Tech :

I"m sorry again about the hardware issue. Do you have any further question or other computer question/issue?

Customer:

what should I tell them???

Viet - Laptop Tech :

Just tell them the error on the laptop, i.e., hard drive cannot be found, etc.

Viet - Laptop Tech :

They'll know.

Viet - Laptop Tech :

You can also chat with HP at
http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-006&h_lang=en&h_cc=us&h_product=321957&h_client=test&h_page=hpcom&lang=en&cc=us
(usually, you select Notebooks..., and continu.e)

Customer:

thank you. happy thanksgiving

Viet - Laptop Tech :

You're welcome. Happy Thanksgiving! If you need anything else later, please let me know any time. Before we disconnect, can you please rate my service by clicking on the smiley face icon at the bottom right of the screen, then click on Submit and OK when it shows up. Thank you very much,

Viet - Laptop Tech, Computer Support Specialist
Category: Laptop
Satisfied Customers: 25441
Experience: Ten years of laptop (and desktop) hardware and software support; Windows 8 7 Vista XP etc.
Viet - Laptop Tech and 8 other Laptop Specialists are ready to help you

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