How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask michelleclive Your Own Question

michelleclive
michelleclive, Computer Support Specialist
Category: Laptop
Satisfied Customers: 2362
Experience:  Notebook and Handhelp support expertise
Type Your Laptop Question Here...
michelleclive is online now
A new question is answered every 9 seconds

My laptop says: No bootable device , press any key and insert

Resolved Question:

My laptop says: No bootable device , press any key and insert boot disk.
What can I do?
Submitted: 1 year ago.
Category: Laptop
Expert:  michelleclive replied 1 year ago.

michelleclive :

Hi, this is Michelle and i will be assisting you

michelleclive :

turn off laptop. take battery out as well as unplug the power cord to ensure that no power source is connected to the computer.


hold and press the power button of the laptop for 5-6 seconds.


then turn on the laptop on with both battery and adapter plugged in and see if it makes any difference.,


 

michelleclive :

also try the below


restart and tap the f12 key..in the menu select the hard drive..hdd option and press enter

michelleclive :

let me know the status


 

Customer:

It doesn't do nothing.

michelleclive :

restart and tap the f2 key..you will reach a bios screen..go to boot\boot sequence option


set the hard drive as first boot device..save changes and exit

michelleclive :

laptop will restart..let me know the status

Customer:

which one is the hard drive: Ideo:... Ide1... USB FDD... USB HDD...

michelleclive :

do you see nay option like ide hdd..or sata/pata


let me know all options you see on screen

Customer:

1. USB CDROM


2.IDEO: Toshiba...


3. IDE1


4. USB FDD


5.Network boot : ...


6. USB HDD

michelleclive :

can you list the complete entry for option 2 the one that says toshiba


 

Customer:

IDEO: TOSHIBA MK645GSX


 

michelleclive :

ok set option 2 ide0 as the first device


save changes and exit

Customer:

It doesn't work...

michelleclive :

is there any cd in the cd drive

Customer:

no

michelleclive :

ok..

michelleclive :

did the laptop fall or get a physical jerk

Customer:

no. I had transported in but in a case made for it but it didn't fall. It was on my desk when it started to bugg.

michelleclive :

ok..seems the laptop is unable to detect the hard disc...though its getting shown up in bios screen..

michelleclive :

restart and tap the f12 key


let me know what options you get on screen

Customer:

in the boot manager I have:


1. IDEO:TOSHIBA MK645GSX


2. Network boot: MATSHITADVD-RAM UJ892AS


3.Network Boot: LEGACY PCI DEVICE


 


In the InsydeH20 Setup Utility, I still have the same option as before

michelleclive :

ok on f12 menu if you select option 1 and press enter what happens


 

Customer:

nothing

michelleclive :

is the laptop within warranty


 

Customer:

yes

michelleclive :

great


let me know the make of the laptop

Customer:

the what?


 

michelleclive :

the brand i mean..toshiba dell..acer etc

Customer:

acer

michelleclive :

ok

michelleclive :

the problem as per my diagnosis is with a corruption in master boot record of hard drive

michelleclive :

the hard drive is not getting detected\read

Customer:

ok.. so what sould I do about that?

michelleclive :

if we open the laptop to reseat the hard drive, the warrnaty would get void

michelleclive :

as its within warranty, you can get the hard disc replaced within warranty cover

michelleclive :

need to call at 1-866-706-2237

michelleclive :

either hard drive or its cable has an issue and would get replaced\repaired within warranty

michelleclive :

let me know if you have any questions

Customer:

do you know how long it will take?


 

michelleclive :

usually takes 2-3 days dependig on parts availability..the service center would let you know about the expected time in which they would repair and return

michelleclive :

"Please rate the chat with a positive smiley if the information you got from me was helpful; else in case the above information was not helpful,instead of rating bad or poor please let me know so that i may assist you further on the issue"

Customer:

Thank you for your help.

michelleclive :

thanks for choosing just answer..you may rate now

michelleclive, Computer Support Specialist
Category: Laptop
Satisfied Customers: 2362
Experience: Notebook and Handhelp support expertise
michelleclive and 14 other Laptop Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Charles A. Roberts

    Computer Enthusiast

    Satisfied Customers:

    332
    Laptop repair specialist
< Last | Next >
  • http://ww2.justanswer.com/uploads/LE/lexx3218/2011-11-10_18913_Kamron20Hakemy.64x64.jpg Charles A. Roberts's Avatar

    Charles A. Roberts

    Computer Enthusiast

    Satisfied Customers:

    332
    Laptop repair specialist
  • http://ww2.justanswer.com/uploads/huebelhoer/2010-1-17_1950_P1160023.JPG Hans Uebelhoer's Avatar

    Hans Uebelhoer

    Computer Support Specialist

    Satisfied Customers:

    184
    I can repair laptop hardware as well as softwware.
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Laptop Support Specialist

    Satisfied Customers:

    166
    Working as Tech support specialist with a world famous computer manufacturer
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Senior Laptops Expert

    Satisfied Customers:

    139
    Over 15 years experience servicing, diagnosing and repairing laptops. Highly proficient in laptop hardware and software.
  • http://ww2.justanswer.com/uploads/KH/khanjeevan/2012-6-19_05734_sadique1.64x64.jpg Md. Sadique's Avatar

    Md. Sadique

    Engineer

    Satisfied Customers:

    109
    Engineer with 2+ yrs. experience as a software developer.
  • http://ww2.justanswer.com/uploads/BU/businesslegions/2013-3-12_13282_marcoprofile.64x64.jpg Marco's Avatar

    Marco

    IT Consultant

    Satisfied Customers:

    107
    10+ years of experience as an IT Consultant.
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Engineer

    Satisfied Customers:

    104
    Exp. in repair of all laptop issues : software and hardware.