Laptop

Ask a Laptop Question, Get an Answer ASAP!

my laptop will not let me enter my password, when i click on

Customer Question

my laptop will not let me enter my password, when i click on the account to type in my password XXXXX happens how can i bypass the password

Optional Information:
Computer OS: Windows 7
Browser: Other

Already Tried:
i cant do anything i click on the del account button to enter my password XXX nothing happens

Submitted: 282 days and 5 hours ago.

Category: Laptop

Value: £28

Status: CLOSED

Accepted Answer

Expert: cyball83 replied 282 days and 5 hours ago.

cyball83 :

Hello and Welcome to Just answer. My name is XXXX X will be assisting you today

cyball83 :

Sir are you trying to log in to your windows user account or to any website account?

Customer :

my user account

cyball83 :

How many windows user accounts are listed in the windows login page?

Customer :

2 i have tried both

cyball83 :

do you get the password XXXXXX filed when you click on login name ?

Customer :

no i click on the login name and nothing happens

cyball83 :

Not even any error codes? does the mouse works did you check it?

Customer :

no not even an error code the screen just remains the same with the 2 accounts, it's a laptop the mouse works as i can move the cursor around and the account highlights when i click it but it won't take me to the password

cyball83 :

press Tab to switch between user accounts and then press enter see if that shows the password XXXXX

Customer :

it will let me into one of the accounts but i tried the one i don't really need how do i get out of this account to try the other

cyball83 :

are you in the desktop window of the one that you do not need or in the password XXXXX of the one that you do not need?

Customer :

in the desktop window it didn't ask me for a password, im back on the login screen now when i tab it highlights everything except the account i need

cyball83 :

Please specify the make and model of the laptop?

Customer :

dell inspiron m501r

cyball83 :

OK restart the PC and press F8 repeatedly when you see the Dell start-up screen that will open advanced windows boot options in that select safe mode and then press enter

Customer :

cyball83 :

Let me know once you are in the login screen in the safe mode

Customer :

in there now, it's loading the windows files

Customer :

i have the account screen

cyball83 :

Now select the account you needed and try to log in

Customer :

im loged in a screen has come up windows help and support - what is safe mode

cyball83 :

safe mode is for trouble shooting the errors and fixing it.Are you in the account which you wanted?

Customer :

yes but it has opened a screen called what is safe mode do i close this?#

cyball83 :

yes please

Customer :

done

cyball83 :

does the other user account has administrative privileges or is it just a guest account?

Customer :

a guest account

cyball83 :

One moment please

cyball83 :

when did this problem started?

Customer :

2 days ago i didn't do anything different or dowload anything i just turned off the laptop and when i came to use it the next morning it wouldn't let me past the account screen

Customer :

will i only be able to use it in safe mode , can i remove the password XXXXXX to the account now i am in that account in safe mode?

cyball83 :

Before that Please do the following
Click start>>>all programs>>>accessories>>>system tools>>>click on system restore that will open system restore window in that click on next then select a restore date before this problem started then click on next and follow the instruction to start the system restore process after the process the system will restart and boot to normal windows mode then select your user account and try to log in
Let me know the status

Customer :

ok one moment

cyball83 :

Sure

Customer :

its taking a while is this normal

cyball83 :

yes it is normal.which restore date did you select

Customer :

one from last month

Customer :

its restarting now

cyball83 :

Customer :

i held the cursor over the account i wanted and pressed enter as it still didn't open when i clicked it and it's opened the other account

cyball83 :

OK restart again in safe mode and log in to the account you wanted to open

Customer :

it has let me in now ....not in safe mode its opened normally

Customer :

now will i be able to remove the password XXXXXX or do i have to keep a password XXX this account?

cyball83 :

That is good.if you want you can remove the password XXXXXX.XXXX removed restart the pc and check again

Customer :

how do i remove the password

cyball83 :

click on start>>>control panel >>>click on user accounts

cyball83 :

In user accounts window select the account you want to remove password XXX click on remove password

Customer :

yes done that

cyball83 :

In user accounts window select the account you want to remove password XXX click on remove password

Customer :

done that

cyball83 :

now restart the PC and check it

Customer :

cyball83 :

do you back the data in your laptop to a external hard drive?

cyball83 :

i mean back -up

cyball83 :

typing mistake i apologize for that

Customer :

no i should because there is so much i need on it, that has all worked fine, thank you so much for your help

cyball83 :

Before you leave

Customer :

oh before i go can i delete the other account i never use it

cyball83 :

you can remove if you do not use it also i suggest you create a new administrative privileged account so that when issues like this occur in future you can use that account to use the pc and retrieve the valuable data

Customer :

how do i do that?

cyball83 :

Again open user accounts in control panel

Customer :

yes

cyball83 :

click on manage another account then click on create new account

Customer :

yes

cyball83 :

after that give a name to that new account then select administrator then click on create account

Customer :

done that

cyball83 :

now shut down the pc for 2 min then turn it on and try to log in to your account first

Customer :

cyball83 :

Let me know

Customer :

i will

cyball83 :

which antivirus is installed in the Laptop?

Customer :

macafee

cyball83 :

Is it up to date ?

cyball83 :

is it a free or paid version?

Customer :

paid

Customer :

yes

Customer :

it has let me into my account

cyball83 :

Now try the new account

Customer :

cyball83 :

Note :- Run a full scan in McAfee also do regular back of data which will make sure your data to a external hard drive will be safe even if the system crashes

Customer :

ok i will just opening the new account

cyball83 :

OK good let me know once you have logged in completely to the new account

Customer :

i am in the new account

cyball83 :

now log off and log in to your normal account

Customer :

im in my normal account

cyball83 :

Is everything OK now

Customer :

yes thank you so much you have been fantastic

cyball83 :

You are welcome.Remember the suggestion i made above

Please rate my answer so that i will get credited for the services i have provided to you. Some Bonus will be well appreciated. Rating options are just below this chat box select the rating and click on submit that will do it. Thank you

Customer :

i will do all the above, good bye and once again thank you

cyball83 :

You are welcome.
Have a Great God Blessed Day

cyball83 :

You need to select the rating and click on submit