my laptop will not let me enter my password, when i click on the account to type in my password XXXXX happens how can i bypass the password
Computer OS: Windows 7
i cant do anything i click on the del account button to enter my password XXX nothing happens
Hello and Welcome to Just answer. My name is XXXX X will be assisting you today
Sir are you trying to log in to your windows user account or to any website account?
my user account
How many windows user accounts are listed in the windows login page?
2 i have tried both
do you get the password XXXXXX filed when you click on login name ?
no i click on the login name and nothing happens
Not even any error codes? does the mouse works did you check it?
no not even an error code the screen just remains the same with the 2 accounts, it's a laptop the mouse works as i can move the cursor around and the account highlights when i click it but it won't take me to the password
press Tab to switch between user accounts and then press enter see if that shows the password XXXXX
it will let me into one of the accounts but i tried the one i don't really need how do i get out of this account to try the other
are you in the desktop window of the one that you do not need or in the password XXXXX of the one that you do not need?
in the desktop window it didn't ask me for a password, im back on the login screen now when i tab it highlights everything except the account i need
Please specify the make and model of the laptop?
dell inspiron m501r
OK restart the PC and press F8 repeatedly when you see the Dell start-up screen that will open advanced windows boot options in that select safe mode and then press enter
Let me know once you are in the login screen in the safe mode
in there now, it's loading the windows files
i have the account screen
Now select the account you needed and try to log in
im loged in a screen has come up windows help and support - what is safe mode
safe mode is for trouble shooting the errors and fixing it.Are you in the account which you wanted?
yes but it has opened a screen called what is safe mode do i close this?#
does the other user account has administrative privileges or is it just a guest account?
a guest account
One moment please
when did this problem started?
2 days ago i didn't do anything different or dowload anything i just turned off the laptop and when i came to use it the next morning it wouldn't let me past the account screen
will i only be able to use it in safe mode , can i remove the password XXXXXX to the account now i am in that account in safe mode?
Before that Please do the followingClick start>>>all programs>>>accessories>>>system tools>>>click on system restore that will open system restore window in that click on next then select a restore date before this problem started then click on next and follow the instruction to start the system restore process after the process the system will restart and boot to normal windows mode then select your user account and try to log inLet me know the status
ok one moment
its taking a while is this normal
yes it is normal.which restore date did you select
one from last month
its restarting now
i held the cursor over the account i wanted and pressed enter as it still didn't open when i clicked it and it's opened the other account
OK restart again in safe mode and log in to the account you wanted to open
it has let me in now ....not in safe mode its opened normally
now will i be able to remove the password XXXXXX or do i have to keep a password XXX this account?
That is good.if you want you can remove the password XXXXXX.XXXX removed restart the pc and check again
how do i remove the password
click on start>>>control panel >>>click on user accounts
In user accounts window select the account you want to remove password XXX click on remove password
yes done that
now restart the PC and check it
do you back the data in your laptop to a external hard drive?
i mean back -up
typing mistake i apologize for that
no i should because there is so much i need on it, that has all worked fine, thank you so much for your help
Before you leave
oh before i go can i delete the other account i never use it
you can remove if you do not use it also i suggest you create a new administrative privileged account so that when issues like this occur in future you can use that account to use the pc and retrieve the valuable data
how do i do that?
Again open user accounts in control panel
click on manage another account then click on create new account
after that give a name to that new account then select administrator then click on create account
now shut down the pc for 2 min then turn it on and try to log in to your account first
Let me know
which antivirus is installed in the Laptop?
Is it up to date ?
is it a free or paid version?
it has let me into my account
Now try the new account
Note :- Run a full scan in McAfee also do regular back of data which will make sure your data to a external hard drive will be safe even if the system crashes
ok i will just opening the new account
OK good let me know once you have logged in completely to the new account
i am in the new account
now log off and log in to your normal account
im in my normal account
Is everything OK now
yes thank you so much you have been fantastic
You are welcome.Remember the suggestion i made above
Please rate my answer so that i will get credited for the services i have provided to you. Some Bonus will be well appreciated. Rating options are just below this chat box select the rating and click on submit that will do it. Thank you
i will do all the above, good bye and once again thank you
You are welcome.Have a Great God Blessed Day
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i do installing,configuring & troubleshooting both normal Laptop and high end laptops