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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
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Experience:  Laptop repair specialist
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Wireless keyboard and mouse wont connect to PC

Resolved Question:

Wireless keyboard and mouse won't connect to PC
Submitted: 2 years ago.
Category: Laptop
Expert:  Charles A. Roberts replied 2 years ago.

lexx3218 :

Hello my name is XXXXX XXXXX welcome to justanswer.com


 

lexx3218 :

Have you by chance pushed the connect button on the USB device that connects to the back of it for the keyboard and mouse?

Expert:  Charles A. Roberts replied 2 years ago.
Have you tried pushing the connect button on the USB device for the mouse and keyboard?
Customer: replied 2 years ago.
There is no USB device that connects to the PC for the wireless keyboard/mouse. It is supposedly built in.
Customer: replied 2 years ago.

I don't see any connect button on the keyboard. The mouse only has an on/off switch

Customer: replied 2 years ago.
There is no USB device that connects to the PC for the wireless keyboard/mouse. It is supposedly built in.
Expert:  Charles A. Roberts replied 2 years ago.
Let me have a look give me just a second also check to see if there is a connect button for the mouse and the keyboard.
Expert:  Charles A. Roberts replied 2 years ago.
Check the back of it see if there is a black USB device it might look like a memory stick.
Customer: replied 2 years ago.
Nothing on the back but the battery compartment
Expert:  Charles A. Roberts replied 2 years ago.
OK did you push the connect button on the keyboard and mouse also on the back may I have the entire model number please?
Customer: replied 2 years ago.

I don't see a connect button on either device. The mouse has an on/off switch, the keyboard has nothing. PC is gateway ZX4971-UR30P, Keyboard has a bunch of different numbers on back. One is CCAF10LP1200T4, another is on the bar code, KBRF40B083152006900100. I think its an acer kb (they must have combined with gateway). The mouse is P/N MS.11200.084, SN:(NNN) NNN-NNNN/span>


Expert:  Charles A. Roberts replied 2 years ago.
Ok put the mouse while the computer is turned on in the off position then turn it back to the on position.
Customer: replied 2 years ago.
OK done. Still doesn't work
Expert:  Charles A. Roberts replied 2 years ago.
Ok try restarting the machine also if you don't mind did the machines keyboard and mouse ever work?
Customer: replied 2 years ago.
No, it has never worked. I just opened the box yesterday. First start up of windows, etc. I have tried mulitple restarts. I even looked in the bios but didn't see any settings dealing with wireless keyboard/mouse. I have a keyboard/mouse from an old computer plugged into it now so I can type.
Expert:  Charles A. Roberts replied 2 years ago.

That's not good this means either they did not give you the reciever that is supposed to come with it or in this case which I doubt because there is always a reciever. The only time it's built in is if the keyboard and mouse is bluetooth. So either they did not supply you with the micro USB reciever or the keyboard and mouse is bad. This is what you will need to do. You will need to let gateway know this but it looks like you should have a USB reciever that plugs into the back of this machine for the mouse and keyboard if not that's why it's not functioning.

Customer: replied 2 years ago.
so maybe they are bluetooth, how would I check, and how would I fix the problem
Expert:  Charles A. Roberts replied 2 years ago.

I don't believe it's bluetooth because I don't see it listed in the specifications for it. http://us.gateway.com/gw/en/US/content/model/DO.GCJAA.001

That is the link to your machine.

Expert:  Charles A. Roberts replied 2 years ago.

This is still covered under warrenty you need to tell gateway what you told me and tell them your mouse and keyboard did not come with the USB reciever for it, also check the box again very well and make sure you didn't over see it. If you don't see it then you are infact missing something. Please let me know if you have any other questions for me. If you need more information tell me please.

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Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 2485
Experience: Laptop repair specialist
Charles A. Roberts and 3 other Laptop Specialists are ready to help you
Customer: replied 2 years ago.
OK, I found the wireless receiver (at least for the mouse). It was under the battery lid. I didn't know it was removable. However it still doesn't work after I plugged it into a USB port. Ok just tried another USB port and the wireless mouse and keyboard work perfectly. OMG they made it so difficult. I wasted hours. There was no manual with PC, and the online generic manual was worthless. They could have at least attached some directions. Thanks for your help. My problem is fixed.

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