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Have you by chance pushed the connect button on the USB device that connects to the back of it for the keyboard and mouse?
I don't see any connect button on the keyboard. The mouse only has an on/off switch
I don't see a connect button on either device. The mouse has an on/off switch, the keyboard has nothing. PC is gateway ZX4971-UR30P, Keyboard has a bunch of different numbers on back. One is CCAF10LP1200T4, another is on the bar code, KBRF40B083152006900100. I think its an acer kb (they must have combined with gateway). The mouse is P/N MS.11200.084, SN:(NNN) NNN-NNNN/span>
That's not good this means either they did not give you the reciever that is supposed to come with it or in this case which I doubt because there is always a reciever. The only time it's built in is if the keyboard and mouse is bluetooth. So either they did not supply you with the micro USB reciever or the keyboard and mouse is bad. This is what you will need to do. You will need to let gateway know this but it looks like you should have a USB reciever that plugs into the back of this machine for the mouse and keyboard if not that's why it's not functioning.
I don't believe it's bluetooth because I don't see it listed in the specifications for it. http://us.gateway.com/gw/en/US/content/model/DO.GCJAA.001
That is the link to your machine.
This is still covered under warrenty you need to tell gateway what you told me and tell them your mouse and keyboard did not come with the USB reciever for it, also check the box again very well and make sure you didn't over see it. If you don't see it then you are infact missing something. Please let me know if you have any other questions for me. If you need more information tell me please.
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