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Reactivate wireless card.

 

Customer Question

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I can't get the orange wireless connection light to turn blue. It happened a few weeks ago; I don't know what I did wrong, so I can't figure out how to reset it.

Computer is HP Pavillion tx1000; OS is (holds nose) Vista

 



Already Tried:
Full power cycling (running the battery down to 1%), rebooting.

Submitted: 353 days and 12 hours ago.
Category: Laptop
Value: $28
Status: CLOSED
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Expert:  lexx3218 replied353 days and 12 hours ago.


lexx3218 :

Hello Can you tell me if you have a fn key on the keyboard?

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Customer replied353 days and 12 hours ago.

yes

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Expert:  lexx3218 replied353 days and 12 hours ago.

Ok and do you have a f12 key with what looks like a wireless antenna there should or might be a picture of it somewhere it's where that light would be I believe?

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Customer replied353 days and 12 hours ago.

f12 seems to show "rewind". f3 is www, and f2 might have an antenna symbol.

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Expert:  lexx3218 replied353 days and 11 hours ago.

Ok Does it look like an antenna with two waves on each site of it with a round top to the antenna by chance I want to make sure this is correct before doing this.41091.9533538542

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Expert:  lexx3218 replied353 days and 11 hours ago.


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That black antenna should be somewhere on your keyboard ignore the F8

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Customer replied353 days and 11 hours ago.

I'm afraid not. It doesn't look like that.

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Expert:  lexx3218 replied353 days and 11 hours ago.

Ok check to see if you have anything like a wireless key or if there is a switch anywhere on the machine at all for wireless

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Customer replied353 days and 11 hours ago.

I've tried toggling the swich several times; now, per advice found from Google, I've reactivated "Flow Control" in the Advanced tab of the network adapter controller. That didn't help, either.

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Expert:  lexx3218 replied353 days and 11 hours ago.

Ok Are you by chance able to go into the device manager and right click on the wireless card located it network adapters choose uninstall restart the machine it should automatically detect and reinstall.

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Customer replied353 days and 11 hours ago.

Do you think that will help?

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Expert:  lexx3218 replied353 days and 11 hours ago.

I believe it will yes by reinstalling the driver and allowing it to reinstall should allow it to function normally again. If it doesn't it means you have a bad switch. Trying not to have that happen I want to make sure there is not a problem with the switch and see if it's just a driver software malfunction.

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Customer replied353 days and 11 hours ago.

It reinstalled, but it's still orange. Would rebooting again help?

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Expert:  lexx3218 replied353 days and 11 hours ago.

Go agead and reboot make sure that wireless switch is off if it fails this means you may have a bad switch. let me know what happens.

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Customer replied353 days and 9 hours ago.

Still no good. (The switch is a slide switch; normally, sliding it to the right toggles the wireless card.)

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Expert:  lexx3218 replied353 days and 9 hours ago.

So it's not doing anything at all? Not responding at all does the switch feel different when you slide it?

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Customer replied353 days and 9 hours ago.

None of the sliders feel different when I slide it; the power one still works, but the wireless one doesn't have any effect.

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Expert:  lexx3218 replied353 days and 9 hours ago.

There are two things that are going on then either the wireless card is bad or the switch has gone bad. I am doubting the wireless card. This is what you need to do you will need to have that switch looked at if it's bad it can be replaced if the wireless card is bad that can be replaced as well. It's not a software problem.

 
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