laptop issues. i lost my administrater priveledges and code 0xc000012d comes up
went online to seek help, but did not help
Hello and welcome to Just Answer. My name is XXX XXX I will be assisting you today. The error you are receiving is related to the loss of administrator privileges. Essentially a program is unable to start because it needs the account which is currently logged in to have administrator privileges. Are you familiar with starting your computer in safe mode and accessing the Administrator account from there?
hi Wes. i do not see accept button
i also tried that with failure. I assume i am doing something wrong.
Is your problem solved?
If not, don't accept.
Tell me what you've tried so far.
i am on my pc now. for some reason i cannot answer you on my laptop
Is the laptop showing signs of being infected?
i will gladly give you access to my laptop
When you tried to go into safe mode, what happened? You said you tried but failed
i did that, but still could not get admin access back
you were able to log in as administrator under safe mode?
if so, please do so again, make sure you use safe mode with networking
restart using f2?
Okay, more specifically, why weren't you able to get it to work?
if i only knew
Okay, were you able to get into the menu that let's you choose safe mode by tapping F8 when the computer starts?
ok give me a minute
select safe mode with networking
what version of Windows is the laptop?
windows xp home edition
long on to WIndows came up
asking for username and password
if it shows I went off line just hang around for a sec, sometimes the window closes unexpectedly
is the laptop connected to a domain?
what do you mean? i am computer illiterate
okay, one second... let me look something up quick
Try typing in Administrator for the user and leave the password XXXXX
if it fails, try again and see if it gives you the option for a hint...
says windows is running in safe mode
this special diagnotics mode of windows enables you to fix a problem . . . . . Click ye if you prefer to us sytem restore to restore computer to previous state
once it comes up, go to control panel then double click on user accounts
we don't want to use system restore... yet
so click no on that box if you haven't already
so we do not want to restore to previous correct?
stay in safe mode yes?
we do not want to restore yet
stay in safe mode
1. Click Start, click Control Panel, and then double-click User Accounts.2. Click "Change the way users log on or off".3. Click to select the "Use the Welcome screen for fast and easy logon" check box.4. Click OK.
in user accts
alright, now find your main user account. You'll want to click on that and then select change account type
change it to computer administrator
under my name, it has computer administrator
there are 3 accts
Administrator, Jim and Guest
ok... on the laptop, open a web browser and type in the following link in that web browser
ok done. you should be getting access shortly
do what you need to do
You probably have a virus, please download install and run malwarebytes anti malware from here: http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?part=dl-10804572&subj=dl&tag=buttononce that's done, let's see if your admin privileges stick.
Okay, log in with your normal user account and see if you get the same error, and also see if you still have administrator privileges
you'll also need to use that new link
Let me know if everything looks okay and I'll enable the accept button
if it doesn't take care of it, we'll need to go back to starting in safe mode, logging in as Administrator and doing a few more things, possibly using system restore, etc...
Did it work?
yes it worked. So far so good. MANY THANKS
Is there anything else I can help you with in regard to this situation?
You may also want to periodically run that malwarebytes program (and do a full scan) to make sure nothing else has snuck in.
not right now. you were great. thank you again
15+ years experience with laptop support issues
Hi Jim, Just wanted to check in with you and make sure everything was good with your computer. If you have more questions or have a new support issue, please stop back and let me know how I can be of assistance.Wes