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Hi, I have an ACER 3680-2574 laptop. It is not starting up.

 

Customer Question

Hi, I have an ACER 3680-2574 laptop. It is not starting up. The battery light is green (while the AC chord is attached) but it turns off as soon as I disconnect the AC chord. The LED for battery charging has no light at all. What should I do?

 



Already Tried:
I removed the batter and tried to connect just the regular power but it didn't start still

Submitted: 292 days and 9 hours ago.
Category: Laptop
Value: $15
Status: CLOSED
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Expert:  SVITExperts replied 292 days and 8 hours ago.

Hi and welcome,

My name isXXXXX will assist you with your Laptop issues.

Seems like your battery might faulted. You can do a quick test. Charge the battery without turning the laptop on for an hour. Disconnect the charger. Then try to turn on your laptop. See if your laptop can turn on or not. Thank you.

Customer replied 292 days and 7 hours ago.

The laptop has been on charging for more than 24 hours. But as soon as I remove the charger, the green light of battery goes away and the laptop doesn't start. Also, while the charger is connected, the only light that is on is the green battery light. There is another light with an icon of "bulb" which doesn't show any light any more. This icon used to blink when my laptop was working fine. What should be the next step.

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Expert:  SVITExperts replied 292 days and 6 hours ago.

Thanks so much for your info.

The next step is to test with another battery and/or charger. We want to test to see if they battery and charger are working properly. Since you remove the charger and the laptop turns off, it is more likely the battery is failing.

Customer replied 292 days and 6 hours ago.

1) So you are sure that the motherboard is working fine?
2) What does that "bulb" icon mean? It used to blink when the laptop was working fine but it has no light any more.
3) Also, My laptop is ACER 3680-2574. I am trying
to look up battery for this model on amazon but don't know which one will suit it... The battery says "3UR18650Y-2-QC261". I don't want to buy a battery that wouldn't work or blow my laptop away.

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Expert:  SVITExperts replied 292 days and 6 hours ago.

IMPORTANT: Before we work on this question, please bookmark this page in case we got cut off, for revisits, and for reference. Windows: Ctrl + D to save to favorites. Mac: click the + next to address bar or click Bookmarks->add to bookmarks. You can come back by going back to Favorites/Bookmarks and click on the saved link.

1) We are testing at this point. If another battery works, then the old battery is faulted. If the new battery does not work as well, the system is having issue charging the battery. Then it is system board. Another reason why we test with another battery is because battery is fairly cheap compare to another system board.

2) Light bulb means power. This indicates that the power charger is detected. However, battery is cheaper to test with at this point.

3) For battery, here is a link:

http://www.ebay.com/sch/i.html?_trksid=p5197.m570.l1313&_nkw=acer+3680+battery&_sacat=0


Please bookmark this page so you can come back and let me know after testing with another battery. Thanks.

Customer replied 261 days and 16 hours ago.

I got my laptop fixed. The power button had failed (and IC had got broken). Moreover, the battery had failed too. However, the overall expenditure of all of this was merely $80 (including the batter and replacement of the IC)

Accepted Answer

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Expert:  SVITExperts replied 261 days and 16 hours ago.

Thanks for your update.

Glad that your laptop is fixed. Please rate my answer so I can get credit.

Thank you and have a great day!

Expert TypeIT Specialist
Category: Laptop
Pos. Feedback: 100.0 %
Accepts: 110
Answered: 7/27/2012

Experience: Mac and PC laptops: Macbooks, IBM, Lenovo, Dell, Asus,

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