How JustAnswer Works:

 
 
 
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
 
 
 
Ask Viet - Laptop... Your Own Question
Viet - Laptop Tech, Computer Support Specialist
Category: Laptop
Positive Feedback: 93.4 %
Satisfied Customers: 21195
Experience: Ten years of laptop (and desktop) hardware and software support; Windows 8 7 Vista XP etc.
Type Your Laptop Question Here...
Viet - Laptop Tech is online now
A new question is answered every 9 seconds

hi, i watched a bali dvd on my acer laptop, & it froze it and

Resolved Question:

hi, i watched a bali dvd on my acer laptop, & it froze it and has now seemed to corrupt it, when it starts up it runs the startup repair - then comes up with this message
"Windows cannot repair this computer automatically"
I have tried to go into the advanced options for system recovery & have tried all options there, system restore & restore from factory default but it still won't fix the problem and says i need to get technical help. Can you help? Thanks, Pru.

Submitted: 12 months ago.
Category: Laptop
Picture
Expert:  Viet - Laptop Tech replied 12 months ago.

Hi,

What happens when you try the Windows complete PC Restore? Does it give any error message?

Do you have the windows / recovery disk?

Thank you.

Ask Your Own Laptop Question
Customer: replied 12 months ago.

it says

A valid backup location could not be found.

Windoes cannot find a backup on this computer, attach the backup hard disk or insert the final DVD from a backup set and click retry.

 

 

 

Picture
Expert:  Viet - Laptop Tech replied 12 months ago.

Can you turn off the laptop, then turn it back on and press at the same time the two keys Alt and F10 when the computer logo appears on the screen to see if you can do a complete restore?

But it looks like the recovery partition is also damaged.

Do you have the windows / recovery disk?

Thank you.

Ask Your Own Laptop Question
Customer: replied 12 months ago.

 

i'll try find a windows disk. I have done the alt f10 - do i want to Complete restore system to factory defaults or restore operating system & retain user Data?

 

Picture
Expert:  Viet - Laptop Tech replied 12 months ago.

If you need files on the computer, then try "restore operating system & retain user Data" first. If it does not work, and you don't need the files, then try "Complete restore system to factory defaults "

OK, please find the windows / recovery disk. Thank you.

Ask Your Own Laptop Question
Customer: replied 12 months ago.

Hi, after i did a complete restore i am now up and running again. Thank you SO much for the advice on the ALT F10 - as i wasn't able to completely restore previously.

Thanks again.

Expert:  Viet - Laptop Tech replied 12 months ago.

Great. You're welcome. Please rate my answer. Thank you.

Viet - Laptop Tech, Computer Support Specialist
Category: Laptop
Positive Feedback: 93.4 %
Satisfied Customers: 21195
Experience: Ten years of laptop (and desktop) hardware and software support; Windows 8 7 Vista XP etc.
Viet - Laptop Tech and 13 other Laptop Specialists are ready to help you
Ask Your Own Question Now

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • lexx3218's Avatar

    lexx3218

    Computer Enthusiast

    Positive Feedback:

    94.4 %

    Satisfied Customers:

    254
    Laptop repair specialist
< Last | Next >
  • http://ww2.justanswer.com/uploads/LE/lexx3218/2011-11-10_18913_Kamron20Hakemy.64x64.jpg lexx3218's Avatar

    lexx3218

    Computer Enthusiast

    Positive Feedback:

    94.4 %

    Satisfied Customers:

    254
    Laptop repair specialist
  • http://ww2.justanswer.com/uploads/huebelhoer/2010-1-17_1950_P1160023.JPG huebelhoer's Avatar

    huebelhoer

    Computer Support Specialist

    Positive Feedback:

    100.0 %

    Satisfied Customers:

    179
    I can repair laptop hardware as well as softwware.
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Senior Laptops Expert

    Positive Feedback:

    92.6 %

    Satisfied Customers:

    103
    Over 15 years experience servicing, diagnosing and repairing laptops. Highly proficient in laptop hardware and software.
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Laptop Support Specialist

    Positive Feedback:

    90.2 %

    Satisfied Customers:

    102
    Working as Tech support specialist with a world famous computer manufacturer
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Engineer

    Positive Feedback:

    100.0 %

    Satisfied Customers:

    97
    Exp. in repair of all laptop issues : software and hardware.
  • http://ww2.justanswer.com/uploads/MR/mrcullen/2012-6-7_23953_JustAnswerPhoto.64x64.JPG Erik B's Avatar

    Erik B

    Support Specialist

    Positive Feedback:

    94.4 %

    Satisfied Customers:

    97
    10+ years diagnosing and repairing laptops
  • http://ww2.justanswer.com/uploads/cyball83/2010-10-08_142636_sethu_Small_Size_photo.jpg cyball83's Avatar

    cyball83

    Computer Support Specialist

    Positive Feedback:

    98.6 %

    Satisfied Customers:

    90
    i do installing,configuring & troubleshooting both normal Laptop and high end laptops