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toshiba lap top will not start

 

Customer Question

toshiba lap top will not start

 



Already Tried:
checked power, turned on and off

Submitted: 302 days and 7 hours ago.
Category: Laptop
Value: $38
Status: CLOSED

Accepted Answer

Picture
Expert:  Shefin replied 302 days and 7 hours ago.


Shefin :

Hello, and welcome to Justanswer. My name is XXXXXX XXX I will be happy to assist you.

Shefin :

Please let me know when you are ready.

Customer :

ok

Shefin :

Do you get any response from the computer while starting it up?

Customer :

no

Shefin :

Does the LEDs lit for a second?

Customer :

yes just 1 yellow

Shefin :

Alright.

Shefin :

Remove all external devices, CDs, AC Adapter and battery from the computer.

Customer :

ok

Shefin :

Keep the AC Adapter and battery unplugged.

Shefin :

Hold the power button down for 20-30 seconds. (Nothing will appear on the display and none of the lights will light up.)

Customer :

ok

Shefin :

Have you done that withotu the AC Adapter and battery?

Customer :

yes

Shefin :

Alriught.

Shefin :

Release the power button and plug in the ac adapter ONLY. (Please note that a power indicator light should be lit on the ac adapter when it is plugged in).

Shefin :

Normally power on the notebook.

Customer :

did it , power cord undone battery dead.. my bad

Shefin :

Have you tried to turn it on only with the Adapter?

Customer :

yes it's ok

Shefin :

Alright.

Shefin :

Then, shut down the computer insert the battery and Adapter, then turn it on again.

Customer :

ok thanks

Shefin :

Have you done that?

Shefin :

If the response was helpful, please RATE my answer with 3-5 STARS OR a Smiley face!

Customer :

yes it works

Customer :
Shefin :

Great!

Expert TypeLaptop Support Specialist
Category: Laptop
Pos. Feedback: 88.7 %
Accepts: 89
Answered: 6/25/2012

Experience: Working as Tech support specialist with a world famous computer manufacturer

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