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Customer Question

Left E520 on all night unplugged and woke up with a dead machine. Assumed I ran the battery down. Attached adapter but getting no power. Even left on all night still no power. Removed and then reinserted battery...nothing. Have tried everything I can think of to no avail. Getting no power whatsoever. Any suggestions? Have only had laptop since Sept 2011.

 

Optional Information:
Computer OS: Windows 7
Browser: IE

Already Tried:
All things stated in question.

Submitted: 324 days and 12 hours ago.
Category: Laptop
Value: $26
Status: CLOSED
Picture
Expert:  sudipto_dutta replied 324 days and 12 hours ago.


sudipto_dutta :

Hi, WELCOME TO JUST ANSWER!! My name is XXXXXXX XXX today I will assist you to solve or identify your problem.

sudipto_dutta :

Please let me know, when you are ready.

Customer :

Ready

sudipto_dutta :

When you have connected the power adapter , without the battery , to the laptop, do you have seen any type of light on the laptop?

Customer :

Nope

sudipto_dutta :

Do you hear any type of noise?

Customer :

Nope

sudipto_dutta :

I don't know, you are going to like my answer or nor, but I cannot give you false information. As you are saying, that the laptop is completely dead, with or without the adapter or battery, that means the problem is with the main board of the laptop. In this case, you can try only one thing, just remove the adapter and batter from the laptop for at least 24 hrs. and then connect only the power adapter and check. If the result is same, then the board is dead and as the laptop is still under warranty, you have to replace the laptop. I know, no one can like this answer, but I have to give you the true information without giving any false hope.


Please click o 3 star or above, if you want to pay me for my time and effort, otherwise reply me back Please remember if you click less than 3 star, then it will count as negative feedback for me and I don't think you will like to give me negative for a hardware fault.

 
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