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acer laptop aspire i am on window and it keeps closing,

 

Customer Question

acer laptop aspire i am on window and it keeps closing, and going black would like to keep open for for several hours or never close ????

 



Already Tried:
nothing

Submitted: 298 days ago.
Category: Laptop
Value: $38
Status: CLOSED
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Expert:  Erik B replied 298 days ago.

Hi and thanks for choosing Just Answer. My name is XXXXX XXXXX X will be happy to assist you today.

Do you mean that if you leave it alone for a few minutes it goes to 'sleep'? Or does this happen while you are actively using it?

Customer replied 298 days ago.

5 or 10 minutes goes to sleep

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Expert:  Erik B replied 298 days ago.

OK is it running Windows XP, Vista, or Windows 7? Let me know if you aren't sure?

Customer replied 298 days ago.

windows xp

Accepted Answer

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Expert:  Erik B replied 297 days and 23 hours ago.

OK let's modify the power saving settings and that should fix our problem. Here are the exact instructions:

  1. Click on the Start button, then click on Control Panel.
  2. When the Control Panel opens, click the Switch to classic view link on the left. If you don't see this link, please skip this step.
  3. Double click the Power Options icon.
  4. You should see two variables: On battery and Plugged in.
  5. Change the options underneath them to the times you would like to use (you can choose Never as well if you like).
  6. Click OK to save your changes.

 

 

 

Please let me know if you have questions about the Power Options screen.

 

Please do not rate the answer until you are satisfied. If you need clarification or want to ask additional questions please click the CONTINUE CONVERSATION link. Thank you!

Expert TypeSupport Specialist
Category: Laptop
Pos. Feedback: 94.3 %
Accepts: 95
Answered: 6/17/2012

Experience: 10+ years diagnosing and repairing laptops

Ask this Expert a Question >
Customer replied 297 days and 23 hours ago.

i pushed the wrong button should be great service

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Expert:  Erik B replied 297 days and 23 hours ago.

Thank you very much! You should be able to click the correct button this time. Thanks again!

 
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