Hi and welcome to JustAnswer.com. My name is XXXXX XXXXX I would love to assist you with your laptop issues.
Please reboot your computer
Try to press F8 2-3 times right after the computer starts
can you get into Advanced Startup Options?
I can't type anything, backspace doesn't work - the internal mouse works
Did you get into BIOS?
No - didn't work
Do you have an USB keyboard?
its a laptop
yes if you have an USB keyboard, you can connect to your laptop and boot the laptop
Your USB should work
USB keyboard should work
I just booted up into advanced boot options - now what?
Please select Last Known Good Configuration
and press Enter
This will use the last boot settings
Test your keyboard again
Its booting up
Did you get to type ?
Still cannot use keyboard
Use F8 to go to Startup Options
I have a new icon call filter keys - what is that?
This time please select Safe Mode and press Enter
that is an option where there are many key strokes detected at once
It looks like a clock - never saw it before?
Please check your laptop's keyboard for any stuck key
This happend earlier tonight when I had a note pad on the keyboard and probably pushed a bunch of keys at the same time.
Do I have to reboot agian?
Please do a reboot
Try to get to Advanced Startup Options
Then select Safe Mode and press Enter
Is your laptop using Windows XP Vista or 7?
just safe mode - not with networking or command prompt?
Just safe mode
Ok - there is a big windows help screen
you can just close it
please select Start->Accessories->System tools
You will see System Restore here.
RIGHT CLICK on System Restore and select Run as administrator.
There will be a list of dates.
Select one that is nearest from yesterday
and run Restore
It says recommended restore - 5/19/12
it then says next
Yes please use that date
Its chugging away
It will take about 10 minutes
Its rebooting now.
Ok - try out word?
still not working -
Did you log into Windows?
just opened a word document
can you please open Internet Explorer
try to search or go to google.com
I opened google.com and it won't let me type anything
Do you see the sticky or filter keys on?
I opened filter keys - not familiar with the settings?
Do you see this picutre?
Yes - the second one is up on my screen
How do I get to the first one?
No that is fine
for the 2nd one, please make sure to uncheck the boxes to Turn on Filter keys
Uncheck the 1st box which say Turn on Filter Keys
and Turn on Filter keys when SHIFT is pressed for 8 seconds
Is that all - uncheck the top box?
First box and Turn on Filter keys when SHIFT is pressed for 8 seconds
OK - then hit OK?
After this, please reboot your laptop and test it
what does that setting do?
It will lock they keyboard when many keys pressed at the same time
Or press many times at once
thats probably what happened - fingers crossed.
Let's hope so.
just a normal reboot?
It is now working - all that effort and all it was that sticky key setting!
I am glad I could help
wished we would have started there first