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Ask Nick H. Your Own Question

Nick H.
Nick H., IT Specialist
Category: Laptop
Satisfied Customers: 8092
Experience:  Mac and PC laptops: Macbooks, IBM, Lenovo, Dell, Asus,
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My keyboard on my Sony Vaio is not working - just happend

Resolved Question:

My keyboard on my Sony Vaio is not working - just happend
Submitted: 2 years ago.
Category: Laptop
Expert:  Nick H. replied 2 years ago.

SVITExperts :

Hi and welcome to JustAnswer.com.

My name is XXXXX XXXXX I would love to assist you with your laptop issues.

SVITExperts :

Please reboot your computer

SVITExperts :

Try to press F8 2-3 times right after the computer starts

SVITExperts :

can you get into Advanced Startup Options?

Customer:

I can't type anything, backspace doesn't work - the internal mouse works

SVITExperts :

Did you get into BIOS?

Customer:

No - didn't work

SVITExperts :

Do you have an USB keyboard?

Customer:

its a laptop

SVITExperts :

yes if you have an USB keyboard, you can connect to your laptop and boot the laptop

SVITExperts :

Your USB should work

SVITExperts :

USB keyboard should work

Customer:

I just booted up into advanced boot options - now what?

SVITExperts :

That's good

SVITExperts :

Please select Last Known Good Configuration

SVITExperts :

and press Enter

SVITExperts :

This will use the last boot settings

SVITExperts :

Test your keyboard again

Customer:

Its booting up

SVITExperts :

Thanks

SVITExperts :

Did you get to type ?

Customer:

Still cannot use keyboard

SVITExperts :

OK

SVITExperts :

Use F8 to go to Startup Options

Customer:

I have a new icon call filter keys - what is that?

SVITExperts :

This time please select Safe Mode and press Enter

SVITExperts :

Filter keys?

SVITExperts :

that is an option where there are many key strokes detected at once

Customer:

It looks like a clock - never saw it before?

SVITExperts :

Please check your laptop's keyboard for any stuck key

Customer:

This happend earlier tonight when I had a note pad on the keyboard and probably pushed a bunch of keys at the same time.

SVITExperts :

right

Customer:

Do I have to reboot agian?

SVITExperts :

Please do a reboot

SVITExperts :

Try to get to Advanced Startup Options

SVITExperts :

Then select Safe Mode and press Enter

SVITExperts :

Is your laptop using Windows XP Vista or 7?

Customer:

just safe mode - not with networking or command prompt?

SVITExperts :

Just safe mode

SVITExperts :

Is your laptop using Windows XP Vista or 7?

Customer:

Ok - there is a big windows help screen

SVITExperts :

you can just close it

SVITExperts :

please select Start->Accessories->System tools

Customer:

windows 7

SVITExperts :

You will see System Restore here.

SVITExperts :

RIGHT CLICK on System Restore and select Run as administrator.

SVITExperts :

There will be a list of dates.

SVITExperts :

Select one that is nearest from yesterday

SVITExperts :

and run Restore

Customer:

It says recommended restore - 5/19/12

Customer:

it then says next

SVITExperts :

Yes please use that date

SVITExperts :

Hit Next

Customer:

then finish?

SVITExperts :

Yes

Customer:

Its chugging away

SVITExperts :

It will take about 10 minutes

SVITExperts :

or less

Customer:

Its rebooting now.

SVITExperts :

OK

Customer:

Ok - try out word?

SVITExperts :

yes please

Customer:

still not working -

SVITExperts :

Did you log into Windows?

Customer:

just opened a word document

SVITExperts :

can you please open Internet Explorer

SVITExperts :

try to search or go to google.com

Customer:

I opened google.com and it won't let me type anything

SVITExperts :

Do you see the sticky or filter keys on?

Customer:

I opened filter keys - not familiar with the settings?

SVITExperts :

One second

SVITExperts :

Do you see this picutre?

SVITExperts :

Full Size Image

SVITExperts :

Or this?

Full Size Image

Customer:

Yes - the second one is up on my screen

SVITExperts :

OK

Customer:

How do I get to the first one?

SVITExperts :

No that is fine

SVITExperts :

for the 2nd one, please make sure to uncheck the boxes to Turn on Filter keys

SVITExperts :

Uncheck the 1st box which say Turn on Filter Keys

SVITExperts :

and Turn on Filter keys when SHIFT is pressed for 8 seconds

Customer:

Is that all - uncheck the top box?

SVITExperts :

First box and Turn on Filter keys when SHIFT is pressed for 8 seconds

Customer:

OK - then hit OK?

SVITExperts :

Yes please

SVITExperts :

After this, please reboot your laptop and test it

Customer:

what does that setting do?

SVITExperts :

It will lock they keyboard when many keys pressed at the same time

SVITExperts :

Or press many times at once

Customer:

thats probably what happened - fingers crossed.

SVITExperts :

Let's hope so.

Customer:

just a normal reboot?

SVITExperts :

Yes

Customer:

It is now working - all that effort and all it was that sticky key setting!

SVITExperts :

That's great!

SVITExperts :

I am glad I could help

Customer:

wished we would have started there first

Customer:

Many thanks!

Nick H., IT Specialist
Category: Laptop
Satisfied Customers: 8092
Experience: Mac and PC laptops: Macbooks, IBM, Lenovo, Dell, Asus,
Nick H. and 9 other Laptop Specialists are ready to help you

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