How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask eyecue Your Own Question

eyecue
eyecue, Computer Repair tech
Category: Laptop
Satisfied Customers: 1431
Experience:  In home laptop technician
669790
Type Your Laptop Question Here...
eyecue is online now
A new question is answered every 9 seconds

Toshiba Technical Support……I have a TOSHIBA L675D-S7049

Resolved Question:

Toshiba Technical Support……

I have a TOSHIBA L675D-S7049 Laptop…that I unfortunately loaned to my grandson for the last semester….apparently he lost the powers source and purchased what he figured was a replacement…..19.5 Volt 46 watt output…

This figures to be in the area of 2.35amps output to run the c omputer and charge the battery if left long enough to recover from the actual load excess that the computer can create with protected use of external USB powered devices and the DVD drive as only a youngster can achieve…….

In any event he subsequently ran that battery dead (I mean DEAD) or dry in the NICAD materials internally….IT STOPPED CHARGING and he purchased another Nicad 10.5 volt 4800 battery as a replacement….Upon installing it he found it WOULD NOT CHARGE….

I assumed it was insufficient power bsupply and bought him a 19.5 Volt 120Watt
Version I was sure would charge band/or run the Laptop…..it too refuses to charge
I noted that the last update from Toshiba has a BIO’s change that relates to this problem…however the Laptop will not run or boot from the new battery even with the 120 watt power source connected….the white power light is on and the battery light is steady orange….

Is there a work around here?…in desperation I found the original battery and split it open…charged it up from an outside adjustable power source and the LAPTOP DOES WORK WITH THE 120WATT POWER SUPPLY AND THE EXTERNALLY CHARGED BATTERY….but the machine indicates (Zero Battery and no charging)….

Thank you for your time…Richard Buggs (XXXXX@XXXXXX.XXX)
Submitted: 2 years ago.
Category: Laptop
Expert:  tbe179 replied 2 years ago.

Thomas :

welcome


 

Customer:

yes go ahead

Thomas :

If you using a replacement battery, make sure it is an original Toshiba battery. It is known that certain replacement batteries from China are not working

Customer:

ok..now what?

Customer:

ok..now what

Customer:

look fella...you don't seem to have a clue either...battery is right now vwhat

Thomas :

Are you sure the battery is genuine Toshiba?


 

Thomas :

In this case you should call the dealer and have it replaced


 

Customer:

look fella ..yes lets get bnoff that?

Customer:

you must think I am stupid....

Thomas :

no


 

Customer:

it has to do with the charging....the latest BIOS UPDATE CURES THE PROBLEM...but I will not flash a bios without the machine running on the power supply...and it won't unless I can insure that ops are coirrct

Customer:

never mind it appears you are lost with toshiba...they are different..........bye.......not accepted

Expert:  eyecue replied 2 years ago.
Maybe I am missing something here but I do a lot of work on Toshiba and you stated that you took the old battery apart and charged it and it works. So can you use that and update the bios? If you cannot, then the only option is to have it repaired by Toshiba. I am sorry.

Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
Customer: replied 2 years ago.
Not the point....BIOS FLASH tells us we need AC plugged in (Apparently to forestall a power failure during FLASH process on Toshiba sk3jv1.70 BIOS update that cures this very problem....except I have ver 1.30 BIOS now and no way to update as long as that switch is active...It must have AC thru to the battery to allow FLASH UPDATE...it has AC input as it won't run without both AC in and Battery (Maybe the CMOS 3.70 volts it needs and not the 10.5 main system source it's looking at (That may be provided by the plug in power source as opposed to the battery hack...

In any event I need to get by that lockout so my BIOS will flash....Windows 7 64 bit home runs correctly no troubles I can find....just need to get new BIOS installed to cure this discharge lockout...
Expert:  eyecue replied 2 years ago.
I remember those cases now. The only way around it is to send it in. I am sorry.
Customer: replied 2 years ago.
bah...Toshiba has poor depot response...usually done for them by some non careing UPS tech in Louisville
Expert:  eyecue replied 2 years ago.
Unless you have a EEPROM burner and can re flash that chip there is no other option. Sorry about your mis fortunate experience, I believe that model had a tech advisal out for that very thing and if it was under warranty they would handle it free.
Customer: replied 2 years ago.
I have several eeprom burners and they will n ot honor any warranty as it is a ":Software Problem"
Expert:  eyecue replied 2 years ago.
If you have the burner then you are now up against the proprietary factors that are present in the CMOS design, implementation and operation. You could order just the chip preloaded with the proper flash and install it yourself. Other than that you have to cut your losses and move on. I have seen issues with BIOS programming get the low end of the stick when it comes to service before many times. I am sorry.
Customer: replied 2 years ago.
are you aware we are talking about a laptop?....chip is soldered in....
Expert:  eyecue replied 2 years ago.

I am aware of that. The chip is here: http://www.motherboardcentral.info/bios-chip-toshiba/

 

and if you can perform SMT soldering you can change it out.

eyecue, Computer Repair tech
Category: Laptop
Satisfied Customers: 1431
Experience: In home laptop technician
eyecue and 8 other Laptop Specialists are ready to help you
Customer: replied 2 years ago.
To bad someone didn't come up with this solution before...the Toshiba folks are very short on help like any sources for components....this will fill the bill...

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Charles A. Roberts

    Computer Enthusiast

    Satisfied Customers:

    332
    Laptop repair specialist
< Last | Next >
  • http://ww2.justanswer.com/uploads/LE/lexx3218/2011-11-10_18913_Kamron20Hakemy.64x64.jpg Charles A. Roberts's Avatar

    Charles A. Roberts

    Computer Enthusiast

    Satisfied Customers:

    332
    Laptop repair specialist
  • http://ww2.justanswer.com/uploads/huebelhoer/2010-1-17_1950_P1160023.JPG Hans Uebelhoer's Avatar

    Hans Uebelhoer

    Computer Support Specialist

    Satisfied Customers:

    184
    I can repair laptop hardware as well as softwware.
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Laptop Support Specialist

    Satisfied Customers:

    166
    Working as Tech support specialist with a world famous computer manufacturer
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Senior Laptops Expert

    Satisfied Customers:

    139
    Over 15 years experience servicing, diagnosing and repairing laptops. Highly proficient in laptop hardware and software.
  • http://ww2.justanswer.com/uploads/KH/khanjeevan/2012-6-19_05734_sadique1.64x64.jpg Md. Sadique's Avatar

    Md. Sadique

    Engineer

    Satisfied Customers:

    109
    Engineer with 2+ yrs. experience as a software developer.
  • http://ww2.justanswer.com/uploads/BU/businesslegions/2013-3-12_13282_marcoprofile.64x64.jpg Marco's Avatar

    Marco

    IT Consultant

    Satisfied Customers:

    107
    10+ years of experience as an IT Consultant.
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Engineer

    Satisfied Customers:

    104
    Exp. in repair of all laptop issues : software and hardware.
 
 
 

Related Laptop Questions

Chat Now With A Laptop technician
eyecue
eyecue
50 Satisfied Customers
In home laptop technician