How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jeremy Your Own Question

Jeremy
Jeremy, Computer Repairer
Category: Laptop
Satisfied Customers: 3127
Experience:  Laptop issues? Wifi issues, replacing internal parts? Let my 14 years of experience help you tackle the toughest issues.
62669195
Type Your Laptop Question Here...
Jeremy is online now
A new question is answered every 9 seconds

I have acer aspire one and forgot my password. How do I reset

Customer Question

I have acer aspire one and forgot my password. How do I reset it?
[email protected]
Submitted: 4 years ago.
Category: Laptop
Expert:  Jeremy replied 4 years ago.

BestComputerExpert :

Hi my name is Jeremy, I would like to assist you with your question. I am an expert here on JustAnswer.com in the computer field.

How are you doing today?

BestComputerExpert :

There is a couple of different option you can do:

BestComputerExpert :

First the Acer one does not have a CD drive

BestComputerExpert :

So you will need to use a flash drive to remove the password

BestComputerExpert :

Also you will need two programs

BestComputerExpert :

1st) Konboot.

BestComputerExpert :

Download this file http://tinyurl.com/jeremykonboot

BestComputerExpert :

If it asks to run or save choose Run

BestComputerExpert :

Press Extract all files

BestComputerExpert :

Choose a folder to extract the file to.

BestComputerExpert :

Next place a flash drive in the computer

BestComputerExpert :

Next download this file http://tinyurl.com/jeremyunet

BestComputerExpert :

If it asks to run or save choose Run

BestComputerExpert :

It will open a program up

BestComputerExpert :

Check the Disk Image box

BestComputerExpert :

Press the 3 dots ...

BestComputerExpert :

Choose the konboot.iso file we extracted earlier

BestComputerExpert :

Under Drive letter select the flash drive from the list

BestComputerExpert :

press ok

BestComputerExpert :

Place the flash drive in the Acer

BestComputerExpert :

Turn it on and rapidly press f12

BestComputerExpert :

Select the USB flash drive from the list with your arrow keys and push enter

BestComputerExpert :

This program will bypass the windows password

BestComputerExpert :

Once you are in windows click Start, Control Panel

BestComputerExpert :

Choose User Accounts

BestComputerExpert :

Click the account and remove the password

BestComputerExpert :

You can also restore the Acer back to how it came out of the box if this does not work

BestComputerExpert :

To do this

BestComputerExpert :

Turn the Acer off

BestComputerExpert :

Turn the acer on and rapidly press ALT and F10 together

BestComputerExpert :

It may take a few attempts

BestComputerExpert :

This will recover the computer to factory defaults without a windows password

BestComputerExpert :

However you will lose all data

BestComputerExpert :

If this solves your problem please press the ACCEPT Button and leave POSITIVE feedback.

If it does not solve the problem or you have further questions DO NOT yet press accept please reply to me and I will be here to assist you.

My name is Jeremy again, Thanks for choosing JustAnswer.com!