Stuck in shutdown mode for 3+ hrs. WILL not shut off. Is there reset button somewhere.
Optional Information: Make: Acer Model: spire
Hello and welcome to JustAnswer. I look forward to assisting you today with your question and providing the best answer possible.You will need to firmly hold down the power button for between 5 and 10 seconds until the laptop shuts completely off. Wait 30 seconds and attempt to restart.Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
Experience: CCNA, A+, MCSE 11 years at a large law firm.
If you want to know what's causing it not to shut down let me know what operating system you are using and we can try to figure out the reason.
I'll pass. It's working now. thanks for the help. Dave
Fell free to click Accept if my suggestion got it working.Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!