My laptop was stolen and recovered and I just picked it up at the police dept. Well, the thief chaged the password XXXXX I don't have a password XXXXX disk. It's an HP laptop with Windows Vista.How do I go about resetting the password?
the old fashion way, guessing. Unsuccessfully.
Hi my name is XXXXXX, X would like to assist you with your question. I am an expert here on JustAnswer.com in the computer field. How are you doing today?
I would like to assist you with your Windows Password XXXXX.To fix this issue you will need 2 things1st: A blank CD or a blank DVD2nd: A program called NT Offline Password XXXXXXFirst you want to click this link http://tinyurl.com/jeremywindowspasswordThis will download "NT Offline Password XXXXXX"If it asks you if you want to "Run or save" choose RUNThis will open the cd110511.zip fileClick the "Extract all files" button. extract the .iso file in the .zip file somewhere you can locate it.Next please visit this link http://tinyurl.com/imgburnjeremyThis will download a program called IMGBurn which we will use to burn the Password XXXXXXX Tool on your blank CDWhen you click the above download link, Choose RUN once again.This will start the installation for IMGBurn. Follow the steps to complete the installationOpen Imgburn (It should have made an icon on the desktop, or opened automatically after installing)Place a blank CD in your DriveClick the "Write Image file to disk" button.Next to the text "Please select a file" Click the folder with the spy glassThis will bring up a that shows the files on your computer. Locate and double click the cd110511.iso we extracted earlier.Now click the Burn buttonPlace the newly burned CD in the computer with the Windows Password XX it.Please take a look at http://www.youtube.com/watch?v=J6x385EIbE8&feature=relatedThis video will show you step-by-step on how to use the Offline Password XXXXXX.If for some reason you get stuck on any of these steps please reply to me and I will be here to assist you.If this answers your question please press the ACCEPT below and leave POSITIVE feedback.My name is XXXXXX XXXXX, Thanks for choosing JustAnswer.com!
Sorry to hear about your laptop being taken (it's so rare around my town in South Carolina to actually get stolen items back, I had a TV, 3 laptops, and a desktop taken) They even pulled over the car that had my items in it because they were driving suspiciously leaving my house but the police officer let them go and didn't bother to write down the plate or the name on the license that was presented.
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Jeremy, thank you for your very prompt response. I'm a bit rushed right now but will follow your very detailed instructions when I get back home.
My computer was recovered because of a fluke. A suburban Dallas Police Dept took it from a pawn shop thinking it was related to another theft similar to mine. If they hadn't found my tax returns and personal info on the computer I wouldn't have it now but they did and I'm happy about that and your assistance.
I'll be back in touch later today.
Thanks Bruce, glad you got it back. Keep me updated if you need anything.Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
I decided to take a few to try your solution and am down to the burner download but my browser tells me the imageburn address isn't valid
need valid address for imageburner step
Sorry about that :) use this linkhttp://tinyurl.com/jeremyimgburn2Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
First, I don't expect you to reply to this tonight. Earlier this evening I followed you instructions and followed the video all the way through. One of the thief's user names was' beezy' as administrator. When I tried to enter the name at the appropriate time I was only allowed to type 'beez'. It wouldn't allow the 'y' so I thought it only had space for 4 letters but when I typed 'administrator' the full word was accepted.
So after I ended the process in the correct way, I think, I was very disappointed when after the restart the name that showed at the sign in space was in fact, 'beezy'.
M*(%#*^%$$^(()F Y*#*&^ I typed and went to dinner.
Now I'm back and going to try one more time before bed time.
Hi Bruce I was just about to head out for bed and seen your reply.This will just remove the password, it sounds like yo did do it correctly. It wont actually remove the name. To do change the name back:Once you remove the password XXXXX the account BeezyLog in to windows normallyClick Start, Control PanelClick User AccountsThen click Change your Account NamePick a new User nameAlso if it didn't reset it may require you to enter the hex information next to beezy it may say 0x101 or something similar that would be the four characters it requires.Make sure when using the offline editor you first pick the account to editRemove the passwordWrite the Sam File.Reboot and the password XXXXX be removed.If you have any issues with NTofflineeditor you could also try this CD it's called kon-boothttp://tinyurl.com/jeremykonbootYou would follow the same instructions to extract the iso fileBurn the ISO using ImgburnOnce you place the CD in the drive to boot it will let you boot into windows and click on the Breezy name, in theory it should bypass the password XXXXXOnce you are in Windows with Kon-bootNavigate to Start, Control PanelClick User AccountsThen click Remove PasswordI'll be online most of tomorrow, it's around 11pm est here, I should be on tomorrow around 8am est.Hope you have a good nightRemember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
WOW, thanks for the late night response Jeremy and because it's even later now, I'm off to bed and will try again tomorrow.
I thank you for your help and can't wait until I can tell you all is well here.
Good morning Bruce I am here for you if you need anything. :)Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
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By the Grace of Jeremy, my computer is unlocked and Beezy has been removed, but time will tell that. I just noticed that he installed Windows 7 before he hocked it. I just took a moment to look but I think all my stuff has been wiped clean.
Thank you once again for your patience.