Hello and welcome to Just Answer!
can you tell me the name of the browser that you use for internet browsing?
is it internet explorer?
Yes it is windows internet explorer
give me a minute please
Please click TOOLS in internet explorer. you will find a POP-UP BLOCKER menu in the list. Keep the mouse over it and a new list will open up. click the first option i.e. TURN OFF POP UP BLOCKER
tell me when done
Thank you. That was quite helpful!