How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet - Laptop Tech Your Own Question

Viet - Laptop Tech
Viet - Laptop Tech, Computer Support Specialist
Category: Laptop
Satisfied Customers: 25447
Experience:  Ten years of laptop (and desktop) hardware and software support; Windows 8 7 Vista XP etc.
Type Your Laptop Question Here...
Viet - Laptop Tech is online now
A new question is answered every 9 seconds

my hp 6530b laptop has a black screen. When I turn it on it

Customer Question

my hp 6530b laptop has a black screen. When I turn it on it revs up

and on the top bar where you turn on the computer, in between the internet signal that is yellow and the volume icon that is blue, 2 locks appear, flash and then leave the bar.

no picture just a black screen .Can you tell me how to fix it? Please?
Submitted: 2 years ago.
Category: Laptop
Expert:  Viet - Laptop Tech replied 2 years ago.
Hi,

Did you try connecting only the charger (no battery) and turn on ?

Does the laptop make any noise when turning on?

Thank you.
Customer: replied 2 years ago.
yes I just tried that and the battery in not in the computer. The lock icon A and lock icon 1 appeared again , same as last time and then blinked and then disappeared.


















I just tried and the same lock icon A and lock icon 1 appeared in the bar , blinked a couple of times and disappeared. Still making high revving sound as soon as I click the on button










Expert:  Viet - Laptop Tech replied 2 years ago.
Please try this: remove charger and battery, then remove some screws at the back/bottom of the laptop, then remove all the RAM memory sticks and reconnect only one stick and reconnect the charger, and turn on and check. (If needed, try only the other stick and check.)

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here
View Full Image

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here
Please let me know if there is still any issue. Thank you.
Customer: replied 2 years ago.
I am a little freaked out at understanding what the ram memory sticks are. I have removed two panels on the bottom of the computer and there are two green circuit bards that are connected with more screws under one area in the middle of the computer near the battery.



Then there is a silver colored plated circuit panel that has the numbers 1,2,3 on a sheet of paper identifying some parts inside?.

I think you would like me to try and remove the green panels that are connected to wires and I am afraid that the wires will break if I try and remove them. You suggest I take out one of the circuits?/sticks by removing the screws? It is unclear to me how to get this out of the bed of the bottom of the computer. Are you suggesting it slides out easily after taking out screws? One of the panels does not seem to be removable ; i am afraid of breaking it
What negative damage can I do with trying to do this if ?

And then what do I do?
Expert:  Viet - Laptop Tech replied 2 years ago.
You can click below for the steps/illustrations for how to remove/replace RAM memory sticks:
http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c01506643/c01506643.pdf

Thank you.
Customer: replied 2 years ago.
the guide does not look like what I have on my bottom of my computer. I have three panels open on the bottom and none of what is inside the black plastic cover resembles what is described in the website drawing. I can not even tell if it is the tiny rectangle the "almost" rectangle one with the the 2 green panels,or if it is the third panel which has the silver clad unit under the plastic cover.
Expert:  Viet - Laptop Tech replied 2 years ago.
Sorry, you can also check the full service manual at
http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp?contentType=SupportManual&lang=en&cc=us&docIndexId=64179&taskId=135&prodTypeId=321957&prodSeriesId=3687446#3
; that's what I found on the hp website:
; you can check for all covers at the bottom and remove them and see if you see the RAM memory sticks.
; this is a hardware issue, so if you cannot find/remove the memory, you can check with your local computer store. Thank you.
Customer: replied 2 years ago.
you did not repair computer . You gave me info that was not relevent to my computer. YOu told me to take it to hardware store. I did. I spent $100 to fix it there. Do not need your advise any more
Expert:  Viet - Laptop Tech replied 2 years ago.
Sorry, it is technical, but it should be simple; you just need to remove a small cover on the back of the laptop in order to remove the memory (try removing each small cover as needed); here is a video for removing memory stick from a laptop in general:
http://www.youtube.com/watch?v=yirNejnzbEM&feature=player_embedded#!
Thank you.
Customer: replied 2 years ago.
Look you did not help me gave me wrong info and I will never accept your answer. Stop bugging me
Expert:  Viet - Laptop Tech replied 2 years ago.
Sorry, I did provide the information from HP website itself. I will cancel this. Thanks.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Charles A. Roberts

    Computer Enthusiast

    Satisfied Customers:

    332
    Laptop repair specialist
< Last | Next >
  • http://ww2.justanswer.com/uploads/LE/lexx3218/2011-11-10_18913_Kamron20Hakemy.64x64.jpg Charles A. Roberts's Avatar

    Charles A. Roberts

    Computer Enthusiast

    Satisfied Customers:

    332
    Laptop repair specialist
  • http://ww2.justanswer.com/uploads/huebelhoer/2010-1-17_1950_P1160023.JPG Hans Uebelhoer's Avatar

    Hans Uebelhoer

    Computer Support Specialist

    Satisfied Customers:

    184
    I can repair laptop hardware as well as softwware.
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Laptop Support Specialist

    Satisfied Customers:

    166
    Working as Tech support specialist with a world famous computer manufacturer
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Senior Laptops Expert

    Satisfied Customers:

    139
    Over 15 years experience servicing, diagnosing and repairing laptops. Highly proficient in laptop hardware and software.
  • http://ww2.justanswer.com/uploads/KH/khanjeevan/2012-6-19_05734_sadique1.64x64.jpg Md. Sadique's Avatar

    Md. Sadique

    Engineer

    Satisfied Customers:

    109
    Engineer with 2+ yrs. experience as a software developer.
  • http://ww2.justanswer.com/uploads/BU/businesslegions/2013-3-12_13282_marcoprofile.64x64.jpg Marco's Avatar

    Marco

    IT Consultant

    Satisfied Customers:

    107
    10+ years of experience as an IT Consultant.
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Engineer

    Satisfied Customers:

    104
    Exp. in repair of all laptop issues : software and hardware.
 
 
 

Related Laptop Questions