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Shefin
Shefin, Laptop Support Specialist
Category: Laptop
Satisfied Customers: 3611
Experience:  Working as Tech support specialist with a world famous computer manufacturer
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why doesnt my volume buttons or fn keys work on my sony v

Resolved Question:

why doesn't my volume buttons or fn keys work on my sony vgn-fw31e
Submitted: 2 years ago.
Category: Laptop
Expert:  Shefin replied 2 years ago.

Shefin :

Hello, and welcome to Justanswer. My name is XXXXX XXXXX I will be happy to assist you.

Shefin :

Please let me know when you are ready.

Customer:

ready

Shefin :

Are you able to get sound from your computer?

Customer:

yes

Shefin :

Are you chatting from the same computer?

Customer:

but only can adjust volume from icon in the corner icon on my screen

Customer:

yes

Shefin :

Also, none of the Fn key combinations work. Right?

Customer:

but i have external buttons that adjust the volume next to the keyboard that don't work

Customer:

and my fn key combinations don't work

Shefin :

Please wait a couple of minutes.

Shefin :

Was it working properly?

Customer:

yes

Shefin :

Please wait a couple of minutes.

Customer:

ok

Shefin :

Thank you for your patience.

Shefin :

Could you please get into Vaio Recovery center?

Customer:

yes

Customer:

yes there now

Shefin :

Select Reinstall Programs and Drivers and reinstall VAIO Event Service.

Customer:

vaio events diary/

Customer:

?

Shefin :

No.

Shefin :

Event Service.

Shefin :

Are you unable to find that?

Shefin :

May I know the operating system you are using? Is it Windows 7?

Customer:

vista

Shefin :

Please check if you are able to download and install the same from the link below.

Customer:

i've founf this event service

Customer:

should i reinstall?

Shefin :

Yes.

Customer:

ok

Customer:

reinstalling it now

Shefin :

Ok

Shefin :

Add this page to your Favorites/Bookmarks first, so as to get back to me, if the computer restarts.

Customer:

ok

Shefin :

Have you reinstalled event service?

Customer:

yes its taking a long time

Customer:

its at 5- %

Customer:

50%

Shefin :

Alright.

Shefin :

Please let me know when you complete the installation.

Customer:

just have to restart my computer now

Shefin :

Add this page to your Favorites/Bookmarks first, so as to get back to me.

Customer:

will do

Shefin :

Ok

Shefin, Laptop Support Specialist
Category: Laptop
Satisfied Customers: 3611
Experience: Working as Tech support specialist with a world famous computer manufacturer
Shefin and 7 other Laptop Specialists are ready to help you
Expert:  Shefin replied 2 years ago.
Hi,

I apologize that I have lost you from chat. However, I can assist you further in Question and Answer mode.

If the issue still persists, get into Vaio recovery center, and reinstall the following.

  • Setting Utility Series
  • Sony Shared Library
  • VAIO Event Service
  • VAIO Control Center

 

 

If the issue still persists, turn off the computer, remove all external devices, Cds, AC Adapter and battery from the computer. Then, press and hold the power button for 30 seconds. After that, insert the battery and Adapter, then turn on the computer.

 

If you have any questions, please let me know. If the issue resolved or the response was helpful, please click ACCEPT, so that I can get paid for my time and effort.

 

Thank you.

S H E F I N

 

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