Hi and welcome to JustAnswer.com. My name is Nick and I would love to assist you with your lap issues.
There is a small hole to reset at the bottom side of your tablet
Insert a small paper clip to reset it
Please go to that page for reference
IMPORTANT: PLEASE BOOKMARK THIS PAGE FOR FUTURE VISITS AND REFERENCE.Please click ACCEPT my answer if it is helpful.Thanks and have a great day!Feel free to ask me any questions.