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Nick H.
Nick H., IT Specialist
Category: Laptop
Satisfied Customers: 8276
Experience:  Mac and PC laptops: Macbooks, IBM, Lenovo, Dell, Asus,
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The wireless keeps shutting off on my new asus laptop model

Resolved Question:

The wireless keeps shutting off on my new asus laptop model X44L
Submitted: 5 years ago.
Category: Laptop
Expert:  Nick H. replied 5 years ago.

nick821702 :

Hi and welcome to JustAnswer.com.

I would love to assist you with your issues. Please let me know if you have any questions for my answer.

nick821702 :

go to control panel->view change it to small icons. Then go to Network and Sharing center->Manage wireless networks

nick821702 :

click on your connection and remove it

nick821702 :

then go to the wireless at the bottom right and double click to connect to your wireless connection

nick821702 :

put in passcode

nick821702 :

see if it will fix the issue

Customer:

when I go to do the second part after removing the connection, it does not even scan for it. wireless is not turned on again

nick821702 :

go to network and sharing center

nick821702 :

go to change adapter settings

nick821702 :

see if you can see the wireless adapter

nick821702 :

and see if it is enabled

Customer:

ok. says not connected.

nick821702 :

tried to connect to your connection?

nick821702 :

right click on adapter and select connect/disconnect

Customer:

did tha t- it brought up the no

Customer:

no connections are available.

nick821702 :

try to disable the adapter then enable it

nick821702 :

then try again

Customer:

not connected

Customer:

when I troubleshoot it, it comes up again to turn on wireless capability.

Customer:

same issue. keeps turning off the wireless capability

nick821702 :

what is your laptop model?

nick821702 :

might have to update the driver

Customer:

Asus X44L

Customer:

newly bought. just a couple days ago I updated everything on it. It's been doing this since.

nick821702 :

windows 32 or 64bit?

Customer:

forget- where can I find that quickly?

nick821702 :

go to control panel

nick821702 :

system

Customer:

found it= 64 bit

nick821702 :

thanks

nick821702 :

http://support.asus.com/Download.aspx?SLanguage=en&m=X44L&p=3&os=

nick821702 :

please go to that page

nick821702 :

choose windows 7 64bit

nick821702 :

go to wireless

nick821702 :

and choose the top download.

nick821702 :

click on global

nick821702 :

download the zip file and run it

Customer:

ok will yake a few

Customer:

few minutes

nick821702 :

sure

Customer:

it came up in an explorer file. what do I choose? setup application or setup windows command script. assuming second one.

nick821702 :

setup application

nick821702 :

or setup.exe

Customer:

got it, running

Customer:

it finished

nick821702 :

did it ask you to restart?

Customer:

no

Customer:

guessing I should

nick821702 :

you don't have to

nick821702 :

now to try connect to your home wireless

Customer:

did that. I am connected. we'll see how long it lasts. was about 5 to 10 minutes before.

nick821702 :

oh ok

nick821702 :

Please test and click ACCEPT my answer if it works for you

nick821702 :

Thanks and have a great day!

Customer:

you too. thank you!

nick821702 :

you are welcomed

Nick H. and 5 other Laptop Specialists are ready to help you