I would love to assist you with this problem
Are you there?
Yes, I'm here.
the battery is not working?
The battery has low power.
Can you take out the battery and unplug the power adapter from the laptop?
Yes, I did that already and nothing happened.
now hold the power button for 10-15 seconds
then plug the adapter back
battery still out
try to power the laptop
Did that. Lighted up for a second and then out again.
What is your HP model?
one second let me check to show you how to open up the memory
did it get water damage or anything?
No. I was still using it earlier.
Let try this
unplug the adapter and battery
now hold the power button for 15 seconds
hold agian for 8 seconds
plug the adapter and try power it up
It seems to come on and then it stopped.
do you have a small philips screw driver?
unplug and turn the laptop over
go to this page and see the intructions on how to remove it
remove the sticks out
with no battery or power adapter