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Good morning. I am Loren, a licensed attorney and I look forward to assisting you.
Is this section 8 housing?
Good, so long as you got to the dept you needed. Did you have further questions? Have I answered your question?
They can file a claim in small claims court for breach of the warranty of habitability, small claims court is designed to be "user friendly" so that you can present a claim without an attorney. Also, it moves much more quickly than regular court. You can get the necessary forms to start from the clerk of the court.
They should still try to get an inspector from code enforcement out. That can be done along with small claims and may produce results more quickly.