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In Florida, if a tenant asks for the return of a security deposit and the landlord intends to withhold some, or all, of the security deposit, then the landlord must provide an itemized breakdown of the amounts they are withholding and the reasons why.
For example if the security was initially $800 and there were the following expenses:
1. Cleaning costs $120
2. Plumbing repair $40
3. Carpet shampooing $80
You would need to return to the tenant $560 of their security deposit.
What ends up happening many times is the tenant sues the landlord for the deposit. This would require you to defend yourself. Typically, the deposit is not more than $5,000 so it ends up in small claims court. It may end up costing you more than the security deposit in attorney's fees to defend this.
Are you trying to do a phone call?
Yes I can.
It is saying that your payment for your phone call request has not cleared.
So, even if you are in the right with this (as it seems you are), you must decide whether it will be worthwhile for you to invest the money/time to fight the tenant (if they really would file suit).
I would wait to see if they would file suit, if they do, then return the deposit to them in exchange for them dropping the action.
The management company will not fight the case for you as that would be your responsibility as the landlord.
At this point, see if they will file suit. If they do, return the money.
I'm not trying to charge you. The phone call is extra. That is built into the website.
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