Kia Troubleshooting Questions? Ask a Mechanic
Hi. Have you gotten your phonebook problem figured out? Or do you still need assistance?
Ok. Start by doing a master reset of the audio system. I think under settings or help menu on the touchscreen you can get to master reset. Then after that try disconnecting the negative cable from the battery for about 10 minutes. Reconnect the cable and see if you can do the pairing and phone book download. Let me know how it goes.
Have you tried to pair a different phone and download the contacts? Perhaps it might be an issue with the phone.
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