How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kiatech Your Own Question
Kiatech
Kiatech, Kia Master Technician
Category: Kia
Satisfied Customers: 210
Experience:  30+ years experience,ASE certified,KIA certified Master Technician,Ford factory trained
32162675
Type Your Kia Question Here...
Kiatech is online now
A new question is answered every 9 seconds

Ign won't turn back to release key...remove L/lock fuse and

Customer Question

ign won't turn back to release key...remove L/lock fuse and key will come out but shifter doesn't work...
JA: Can you turn the steering wheel at all? And what about the key? Is it worn or damaged?
Customer: steering turns easily ...key looks fine...
JA: What is the model/year of your Kia?
Customer: 2011
JA: Are you fixing your vehicle yourself? What have you tried so far?
Customer: wd40 on lock cyl. and down inside shifter mechanisms...
JA: Anything else you want the mechanic to know before I connect you?
Customer: remove battery cable and it releases key...sounds like a solenoid or relay problem...
Submitted: 5 months ago.
Category: Kia
Expert:  Andrew Martin replied 5 months ago.

Hello, what model kia is this?

Customer: replied 5 months ago.
again...2011
Customer: replied 5 months ago.
I have now replaced the stop light/brake switch...didn't help...
Customer: replied 5 months ago.
plz opt out and let another tech answer if you are too busy...
Customer: replied 5 months ago.
in original post I put L/lock fuse...it should read K/lock fuse...
Expert:  Andrew Martin replied 5 months ago.

2011 is not a model. i'll opt out

Expert:  trung do replied 5 months ago.

HI THIS IS TRUNG . WHEN REMOVING THE BATTERY TERMINAL AND THE KEY RELEASE THIS MEAN THE RELEASE SOLENOID IN THE IGNITION LOCK CYLINDER IS SHORTING OUT .

Expert:  trung do replied 5 months ago.

WHAT IS THE VEHICLE MODEL . 2011 KIA ?

Customer: replied 5 months ago.
2011 kia sportage...
Expert:  trung do replied 5 months ago.

There is a mechanism and switches under the console it should be an easy job some times just needs cleaning and greasing.Only have gen 2 details.select N 2 screws in back of knob under small cover allow removal, and top of console will unclip .There are for bolts holding lever assembly down on to base these can be removed and linkages checked if all good there is an interlock cable goes to ignition on to a cam and this may need attention.

Customer: replied 5 months ago.
yesterday you said it was the ignition lock cylinder which I now have ordered at over $100...so which is it??? Is everyone just guessing?
Expert:  trung do replied 5 months ago.

hi clearly my answer was saying the switch in the lock cylinder is stuck and u can try to remove and clean it . I didn't said anything about replacing the ignition lock cylinder? the chat we have still sitting on the screen ..

Expert:  trung do replied 5 months ago.

a lot of helping here is theory . we are not at the site to clearly see and diagnosis vehicle from online . most answer is what we encounter . I will opt out since the other mechanic ask question and clearly u don't understand .