How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Chris (aka- Moose) Your Own Question
Chris (aka- Moose)
Chris (aka- Moose), Technician
Category: Kia
Satisfied Customers: 45608
Experience:  16 years of experience
2499435
Type Your Kia Question Here...
Chris (aka- Moose) is online now
A new question is answered every 9 seconds

The rear hatch won't latch when we try to close it. 2014

Customer Question

Hi there. The rear hatch won't latch when we try to close it.
JA: What is the model/year of your Kia?
Customer: 2014 Sorento
JA: Are you fixing your Sorento yourself? What have you tried so far?
Customer: We just discovered issue on way home from grocery store (which was a long ride). Just trying to get the latch to work but having no luck.
JA: Anything else you want the mechanic to know before I connect you?
Customer: it's not equipped with the power hatch option. it's all manual. worked this morning; not this afternoon.
Submitted: 3 months ago.
Category: Kia
Expert:  Chris (aka- Moose) replied 3 months ago.

Welcome, I'm Chris (aka Moose), my normal schedule online is around lunch and after dinner past midnight.

  • Sorry no one has helped yet for the question fees you have already paid.
  • I can help with this question.
  • Reply and let me know when your able to work on this concern.
  • See if the latch jaws were accidentally hit and closed not able to accept the striker on the body.
Expert:  Chris (aka- Moose) replied 3 months ago.

Hello again Chris here,

  1. I have to assume you were not pleased with my help, because you have not replied or rated the post.
  2. What would you like to do regarding your question now?
  3. Do you still need help? Please reply I want you to get equal to or more than what you paid for.
  4. This post is coming up on the 7 day mark where it times out. That can prevent me from being able to post answers to your replies.

Thanks Chris