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EricFromCT
EricFromCT, Technician
Category: Kia
Satisfied Customers: 3411
Experience:  Kia Professional Elite, ASE A1-A9 L1 L2 Certified. 20 years dealer experience.
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The radio display will not light up and therefore cannot see

Customer Question

The radio display will not light up and therefore cannot see back up camera screen is black
JA: Is this an aftermarket camera, or did it come with the vehicle?
Customer: 2015 Kia Sorento came with vehicle
JA: Are you fixing your Sorento yourself? What have you tried so far?
Customer: The book says hit display button but that does not work
JA: Anything else you want the mechanic to know before I connect you?
Customer: That is it I just want to display to light up the radio works
Submitted: 1 month ago.
Category: Kia
Expert:  EricFromCT replied 1 month ago.

Hi. It is common for the radio display to go black and need a radio replacement on the 2015 Sorento. But first sometimes resetting the audio unit will fix the problem. I recommend you first go out and disconnect the battery cables from the battery. Then touch the cables together to drain all remaining voltage in the system. Then reconnect the cables and see if the audio unit display is back. Can you do that and let me know the outcome?