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Ask Brad Barker Your Own Question
Brad Barker
Brad Barker,
Category: Kia
Satisfied Customers: 4
Experience:  Master Kia technician at Kia
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Started it up this morning and the radio system was

Customer Question

Started it up this morning and the radio system was completely dead
JA: Will the headlights turn on? Is the battery fully charged?
Customer: Lights were on. Battery looked good
JA: What is the model/year of your Kia?
Customer: 2016 Soul. Brand new
JA: Are you fixing your Soul yourself? What have you tried so far?
Customer: I haven't had to fix anything yet. This is the first problem we've had. I've literally tried nothing yet except turning the car off and on
JA: Anything else you want the mechanic to know before I connect you?
Customer: My wife is livid. Please help
Submitted: 2 months ago.
Category: Kia
Expert:  Brad Barker replied 2 months ago.

What is the current mileage on the vehicle?

Customer: replied 2 months ago.
About 9500
Expert:  Brad Barker replied 2 months ago.

well the audio system is covered for 5 years 60,000 miles under the factory kia warranty. It could be something as simple as the memory/audio fuse in the fuse panel or it could be a radio issue. Either way the radio problem should be covered under warranty. The only issue is audio system not working correct?

Customer: replied 2 months ago.
Correct
Expert:  Brad Barker replied 2 months ago.

Then yes the dealer should fix the problem free of charge even if a simple fuse is out that would be covered. I would schedule an appointment at the Kia dealer closest to you and have them look at it. Is the unit lighting up at all when car is running?

Expert:  Brad Barker replied 2 months ago.

hope everything worked out with radio issue