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Kiatech
Kiatech, Kia Master Technician
Category: Kia
Satisfied Customers: 210
Experience:  30+ years experience,ASE certified,KIA certified Master Technician,Ford factory trained
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2005 kia sorento new starter new battery i turn the key and

Customer Question

2005 kia sorento new starter new battery i turn the key and just a click sound please advise
JA: Is the car in "Park" or "Neutral?" Do you know if your car has a "wheel lock" feature?
Customer: it is a standard
JA: Are you fixing your Sorento yourself? What have you tried so far?
Customer: brand new starter brand new battery
JA: Anything else you want the mechanic to know before I connect you?
Customer: i also replaced the started relay
Submitted: 3 months ago.
Category: Kia
Customer: replied 3 months ago.
can is in neutral and I also hold down the clutch and no wheel lock
Customer: replied 3 months ago.
i am fixing it myself
Customer: replied 3 months ago.
I also change the starter solenoid in the fuse box under the hood
Expert:  Amedee replied 3 months ago.

Hello and welcome! My name is ***** ***** I can assist you with your question.

I have been in the auto repair business for many years and specialize in diagnosing vehicles with problems like this one you are describing. I am confident we can resolve your problem together provided you stick with me and run the necessary tests. Please understand that I don't know your skill level and that I can't see, smell, hear, or touch the vehicle either, so it may take a few replies to get to satisfactory results. I am also going to do my best to direct you with the fastest, easiest and most common things to check first to make this as simple as possibly for both of us. I just ask that you provide me with the all of the correct information up front and with the most accurate tests results as we move on so that I can point you in the right direction. I would also appreciate a positive rating from you in return for sharing my time and knowledge and expeirence with you in a timely mannner. Even if you rate my answer after the first few replies, we can still continue our conversation at no further cost to you. With that being said, lets get started.

Can I start by getting your VIN? Thank you!

Customer: replied 3 months ago.
unfortunately I don't have the Vin here with me
Expert:  Amedee replied 3 months ago.

Not a problem. I can still give you some possible causes.

Customer: replied 3 months ago.
no thks guess I just waisted $5 thks for your time
Expert:  Amedee replied 3 months ago.

OK. I will be here if you have any questions.

Customer: replied 3 months ago.
if i dont have the vin can you make some suggestions anyways?
Customer: replied 3 months ago.
Please I dont want to call and spend $35
Expert:  Amedee replied 3 months ago.

YES, I can make some suggestions and give you possible causes. Would you like to continue for the original amount agreed upon?