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Ask sprinkles08 Your Own Question
sprinkles08, ASE Certified Technician
Category: Kia
Satisfied Customers: 21413
Experience:  ASE Master and Advanced level certified. Factory trained with 15 years dealership experience
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The key is stuck in the ignition and won't come out when I

Customer Question

the key is stuck in the ignition and won't come out when I turn off my car
JA: Is the car in "Park" or "Neutral?" Do you know if your car has a "wheel lock" feature?
Customer: it's in park, I have noticed a wheel lock feature
JA: What is the model/year of your Kia?
Customer: 2016 Kia Sorento
JA: Are you hoping to fix this yourself? What have you tried so far?
Customer: I've unhooked the battery terminal. it released the key but the key gets stuck the next time I try to turn off my car
Submitted: 3 months ago.
Category: Kia
Expert:  cloe0626 replied 3 months ago.

is the steering wheel locked

Customer: replied 3 months ago.
I think it is
Expert:  cloe0626 replied 3 months ago.

rock the steering wheel back and forth and try to take out the key

Customer: replied 3 months ago.
I just rocked the steering wheel and it's still stuck, it won't turn completely into the off position.
Customer: replied 3 months ago.
Earlier, I unhooked the battery terminal and that released the key but when I started my car again, the key was stuck in the ignition when I tried to turn it off again
Customer: replied 3 months ago.
Anything else that I can do?
Expert:  sprinkles08 replied 2 months ago.

Hello and welcome to Justanswer!

If the key won't turn to the lock position to remove it then odds are it's still seeing the that the transmission is not in park. The problem may simply be at that the shifter isn't fully in park, or there could be something preventing it from going into park such as physical blockage or cable adjustment. Keep in mind that the vehicle will still be under basic warranty and if a repair is necessary it will be covered at your dealer.

Were you able to get the problem resolved?

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