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sprinkles08, ASE Certified Technician
Category: Kia
Satisfied Customers: 21436
Experience:  ASE Master and Advanced level certified. Factory trained with 15 years dealership experience
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The rear door will not open from the inside or the outside :

Customer Question

The rear door will not open from the inside or the outside
JA: What is the model/year of your Kia?
Customer: 2011 KIA Sorento
JA: Are you hoping to fix this yourself? What have you tried so far?
Customer: I have removed the inside door panel. I do plan on fixing it myself
JA: Anything else you think the mechanic should know?
Customer: Not that I can think of
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Kia Mechanic about your situation and then connect you two.
Submitted: 4 months ago.
Category: Kia
Expert:  sprinkles08 replied 4 months ago.

Hello and welcome to JustAnswer!

Assuming nothing foreign was closed iin the door and there weren't any door or striker adjustment issues leading up to this then the problem is almost surely a failed latch. What you'll need to do is ensure the linkage from the inside and outside handles is intact and moving at the latch when moving the handles. If the linkage is intact, there were no adjustment issues and nothing foreign was closed in the door then the latch is going to need to be replaced.