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Ask Chris (aka- Moose) Your Own Question
Chris (aka- Moose)
Chris (aka- Moose), Technician
Category: Kia
Satisfied Customers: 45584
Experience:  16 years of experience
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JA: . What seems to be the problem? Customer: The

Customer Question

hi
JA: Hello. What seems to be the problem?
Customer: The headlight assembly
JA: Sometimes things that you think will be really complicated end up being easy to fix with Kia. The Kia Mechanic I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: I removed the bolts, and tried to pull it out,but it seems like I would need to remove the fender
JA: Are you hoping to fix this yourself?
Customer: Yes
JA: Great! What have you tried so far?
Customer: I followed the insrutions all they said was unscerw the cup shape thing pehind it, but mine dosent have that
JA: Anything else I can tell the Kia Mechanic before I connect you two?
Customer: That is all thank you
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the Kia Mechanic about your situation and connect you two.
Submitted: 10 months ago.
Category: Kia
Expert:  K. Wiggins replied 10 months ago.

Hello, what year and model is your KIA?

Customer: replied 10 months ago.
2004
Expert:  camerontech replied 10 months ago.

model?

Customer: replied 10 months ago.
Amanti
Customer: replied 10 months ago.
I can't remove the headlight assembly
Customer: replied 10 months ago.
You know that You have already been payed for this!
Expert:  camerontech replied 10 months ago.

actually i have not been payed for this yet.

the experts are not payed untill i am rated.

the payment you made is for a deposit with just answer, that they secure, untill you are happy with your answer

Customer: replied 10 months ago.
Well then answer my question
Customer: replied 10 months ago.
You havent provided an anser yet
Customer: replied 10 months ago.
Are you there sir?
Customer: replied 10 months ago.
Can not remove the headlight assembly on a 2004 kia amanti
Expert:  Tim Mohr replied 10 months ago.

Hi, my name is***** can help you with this, are you just replacing the bulb or the headlight assembly?

Customer: replied 10 months ago.
I need ti remove the assembly
Customer: replied 10 months ago.
I'm not paying for a phone call,if you want a phone caii the you pay for it!
Customer: replied 10 months ago.
No I need to take out the assembly ,I think I said this a few times?
Expert:  Chris (aka- Moose) replied 10 months ago.

Welcome, I'm Chris (aka Moose). I normally log in after 3 pm central. Please make sure to let me know exactly what is needed from me so I can provide EXCELLENT 5 STAR service.

All other techs have opted out, would you like me to help?

Customer: replied 10 months ago.
No sir I dont want to talk on the phone,that price is crazy
Expert:  Chris (aka- Moose) replied 10 months ago.

I did not offer to talk on the phone.

Expert:  Chris (aka- Moose) replied 10 months ago.

Hello again Chris here,

1) When customers come to Just Answer the website and the experts want them to have a great 5 star experience.

2) We also want them to be so pleased that they come back for future needs.

3) I have the feeling you were not pleased with my help because the post was not rated and or you need me to help more. If so please do reply.

4) I have an option for an additional fee to upload diagrams, repair guides, find a repair facility, or call you if that would help.

Thanks Chris

Customer: replied 10 months ago.
Yet again, why should I have to pay for a phone call,I don't feel that I need to do this,$26.00 that's just crazy,and I will not pay this!
Expert:  Chris (aka- Moose) replied 10 months ago.

I wrote on the 18th " I did not offer to talk on the phone" That was the previous tech or the website. You have still paid to get help here in writing. Do you want me to help?

Customer: replied 10 months ago.
you offered to talk on the phone
Expert:  Chris (aka- Moose) replied 10 months ago.

Maybe the link below will put the phone call discussion to rest.

https://dl.dropboxusercontent.com/u/90220402/phone.png

Would you like me to help on this concern or not or close the post?

Chris