Kia Troubleshooting Questions? Ask a Mechanic
Hi. This does happen occasionally. Can you try going to the menu of the radio and there should be a setting to perform a factory, or master reset on the audio unit. The phone will be unpaired. But you can then pair it again and it should work like normal.
Can you try that and let me know the outcome?
Ok. What audio unit do you have? is it a touchscreen navigation? I have performed resets on these before, I just can not remember without seeing it in front of me. I will check the service info.
There also may be a small hole on the front of the audio unit. That a paperclip could fit in. If your model has that, pressing it is a reset button.
And if you do not have a reset button. Disconnect the battery cables and touch them together to drain all the capacitors in the car. Then reconnect the cables and see if your problem persists.
If you can I would still like you to try the battery cables. If you could maybe just try a different phone to see if it works. But if you do those two things and the problem is still happening then the audio unit will likely need to be replaced.
Have you made any progress with getting your bluetooth to stay connected? Please let me know and please rate my service. Thanks.