Kia Troubleshooting Questions? Ask a Mechanic
This can happen because when you lower the subframe you have to disconnect the rack. You do this from inside the car under the dash. Once that is disconnected the steering wheel is free to turn and if it is turned to far, then it will damage the clock spring. I am 100% sure this is what happened and it's on the shop.
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I just wanted to repost my answer in case you were unable to get it.