How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Eric N Your Own Question

Eric N
Eric N, Technician
Category: Kia
Satisfied Customers: 1714
Experience:  Kia Professional Elite, ASE A1-A9 L1 L2 Certified. 15 years dealer experience.
34559540
Type Your Kia Question Here...
Eric N is online now
A new question is answered every 9 seconds

Kia Sorento: XXXXX XXXXX took her kia sorento to dealer for oil

Resolved Question:

My wife took her kia sorento to dealer for oil change in the morning, after she got to work they called saying they forgot the dip stick and she needed to return to dealer. well a few weeks after that it was making a funny noise so she pulled into a mechanic shop. they checked the oil witch was 4 quarts low, so they topped it off. Now I have to add 2 quarts every week, there is no visible sing of a leak and the car does not smoke, but she says it runs funny some times. I really think dealer never put oil in and messed up the motor. But still it doesn't leak or smoke. Where's the oil going????
Submitted: 11 months ago.
Category: Kia
Expert:  Eric N replied 11 months ago.

Eric :

Hi. First, I don't think they didn't put oil in it. If they didn't the motor would surely be seized. And the dealer probably would have told her not to drive it and they would have got it with the tow truck and brought it back to put oil in it. With that being said, if the oil is disappearing and there is no leak then the only place it can go is to be burnt and out the tailpipe. I am not sure how many miles are on your Sorento, but the engine has a 100,000 mile 10 year warranty. S I would recommend you bring it back to the dealer, or a different dealer, and tell them the engine is using oil. Let me know your thoughts on this please. Thanks, Eric

Customer:

Already did, and they said it had slug in the motor. makes no since to me. Took it to another dealer and explained what has happened and they said take it back to the dealer that did it in the first place. Too me, if there was slug its the only thing that saved the motor. I guess this is what you get with kia (Brand New car with payments and worthless. So if its burning oil,WHY NO SMOKE?

Customer:

How would you go about taking care of this , when the dealer points the finger the other way? Im not a master mechanic but I have rebuilt ford and chevy motors, and to me with no dip stick they cant say 100% that it had oil in it, because that is the finale step in changing oil. Check level and put it back in.. Thanks Richard

Eric :

KIA has a customer assistance hot line and a field representative that handles such issues.

Eric :

I do agree it is possible that they left the oil out I can not say with certainty. I will also say I have seen KIA engines be very sludged up when people go to about 10-12,000 mile oil change intervals. I am not sure of your maintenance history. Also I do know that using the wrong oil filter can cause oil pressure issues, and engine failure.

Eric :

Here is the number for the Kia assistance line: Exclusive, Toll-Free Kia Assistance Line 1-800-333-4KIA (4542)

Eric :

So to go about this, you may need receipts that show oil changes, and then call the KIA customer service, and tell them what happened. They will contact the dealer service manager and the field rep and decide how to proceed. The rep can authorize or deny work to be done under warranty.

Eric :

Hope the info helps. Let me know if you have any more questions. Thanks, Eric

Eric N, Technician
Category: Kia
Satisfied Customers: 1714
Experience: Kia Professional Elite, ASE A1-A9 L1 L2 Certified. 15 years dealer experience.
Eric N and other Kia Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P Elm City, NC
< Last | Next >
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P Elm City, NC
  • used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future. David L. Richmond, TX
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil Marysville, CA
  • Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible. Charles Walnut Creek, CA
  • As a single woman, I really appreciate an excellent and affordable opinion.
    Thank you Geordie, I will not hesitate to contact justanswer in the future!
    Sue Charleston, WV
  • Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff. Jim Castleberry, FL
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
 
 
 

Meet The Experts:

 
 
 
  • Kiatech

    Kia Master Technician

    Satisfied Customers:

    210
    30+ years experience,ASE certified,KIA certified Master Technician,Ford factory trained
< Last | Next >
  • http://ww2.justanswer.com/uploads/kiatech01/2010-04-30_054103_fgfgjhfg.jpg Kiatech's Avatar

    Kiatech

    Kia Master Technician

    Satisfied Customers:

    210
    30+ years experience,ASE certified,KIA certified Master Technician,Ford factory trained
  • http://ww2.justanswer.com/uploads/joecamel90/2008-11-13_03615_head_shot.jpg George H.'s Avatar

    George H.

    ASE Certified Technician

    Satisfied Customers:

    512
    Hyundai Certified and 15+ years as an ASE Maser Tech
  • http://ww2.justanswer.com/uploads/RO/rodcuda/2011-7-25_224114_Donhoff1.64x64.JPG Neal's Avatar

    Neal

    Auto Mechanic

    Satisfied Customers:

    399
    Shop Owner and Mechanic on multiple makes.
  • http://ww2.justanswer.com/uploads/DT/dt69nova/2012-6-15_234154_pic1.64x64.jpg Dave Nova's Avatar

    Dave Nova

    ASE Technician

    Satisfied Customers:

    321
    ASE Master Certification. 25 yrs experience
  • http://ww2.justanswer.com/uploads/DR/drivefast1971/2012-1-12_172422_0009051tQKh.64x64.jpg Ron Z.'s Avatar

    Ron Z.

    - Kia Tech -

    Satisfied Customers:

    269
    18+yrs experience. State Inspector & Kia Diagnostics/Repair
  • http://ww2.justanswer.com/uploads/KW/kwiggins29059/2012-7-20_15434_japic.64x64.jpg K. Wiggins's Avatar

    K. Wiggins

    ASE Certified Technician

    Satisfied Customers:

    264
    AA in automotive Technology, 15 years in the trade
  • http://ww2.justanswer.com/uploads/MI/mikeamechanic/2013-4-2_175558_photo.64x64.JPG Mike Kelly's Avatar

    Mike Kelly

    Mechanic

    Satisfied Customers:

    248
    17 years experience as an auto mechanic, foreign and domestic. 5 years running my own repair business.