How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Chris Your Own Question
Chris
Chris, Shop Foreman
Category: Jeep
Satisfied Customers: 3295
Experience:  Jeep Certified Master Tech
12365498
Type Your Jeep Question Here...
Chris is online now
A new question is answered every 9 seconds

It wont start. we have a new battery and a new alternator it

Customer Question

it wont start. we have a new battery and a new alternator it wont hold a charge
JA: Have you checked the battery, particularly the terminal connections? Are they corroded?
Customer: we checked there is no corrosion.
JA: What is the model/year of your Jeep?
Customer: 2003 Jeep Grand Cherokee Lmt 4.7 v8 engine
JA: Are you fixing your Grand Cherokee yourself? What have you tried so far?
Customer: no we put the parts on but we would like to take the thing to a mechanic. there is no wrecker service this far out.
JA: Anything else you want the mechanic to know before I connect you?
Customer: we have very limited mechanical experience.
Submitted: 4 months ago.
Category: Jeep
Expert:  Amedee replied 4 months ago.

Hello and welcome!

My name isCustomerand I can assist you with your question.

Expert:  Amedee replied 4 months ago.

I will try my best to answer all of your questions.

However, before we get started, please let me mention a few things.

1. If at any point you would like to speak on the phone, please feel free to request a phone call on your end and I can call you right away.

2. If you dont understand any technical terms or anything that I mention (component tests or theory or operation), please let me know and I will provide you with a more in debt explanation or answer.

3. Please understand that I am here to help you anyway I can.

Are you looking for possible causes or would you like me to walk you through this diagnoses?

Customer: replied 4 months ago.
In we can get it running we can get down the mountains and to a mechanic. What if we hit the starter with a hammer
Customer: replied 4 months ago.
Can't call you
Expert:  Amedee replied 4 months ago.

So it does not crank over at all correct?

Customer: replied 4 months ago.
That is correct on click then nothing
Expert:  Amedee replied 4 months ago.

You mean "one" click and then nothing?