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Chris
Chris, Shop Foreman
Category: Jeep
Satisfied Customers: 3168
Experience:  Jeep Certified Master Tech
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My car won't start or say anything it was just working. My

Customer Question

My car won't start or say anything it was just working . My gauges won't Even move when I turn the key . There a light lit on my dash with a key on it with a line through it .
Submitted: 2 months ago.
Category: Jeep
Expert:  david craig replied 2 months ago.

Hi Im David. thanks for visiting the site. the light thats a key with a line through it is the security light. when you turn the key to try to start the jeep, does that key light go out?

Customer: replied 2 months ago.
No the key light stays on and the car doesn't say anything
Expert:  david craig replied 2 months ago.

your security system has you locked out. let me see if i can find out the procedure to get it reset.

Customer: replied 2 months ago.
Thanks
Expert:  david craig replied 2 months ago.

do you have another key?

Customer: replied 2 months ago.
not with me at my moms miles away
Expert:  david craig replied 2 months ago.

ok. disconnect the battery terminals. both of them. touch them together for 10 seconds, then reconnect them. see if that resets the system.

Customer: replied 2 months ago.
Didn't work
Expert:  david craig replied 2 months ago.

ok

Expert:  david craig replied 2 months ago.

when you turn the key to the run position can you hear the fuel pump run?

Customer: replied 2 months ago.
No I cannot
Expert:  david craig replied 2 months ago.

ok, well i would try another key before going any deeper. it may have lost its ability to be interrogated by the immobilizer

Customer: replied 2 months ago.
Ok I will try the other key tomorrow
Customer: replied 2 months ago.
What had Happen was this guy was working on my car and my fan wouldn't come on so he was jumping it off with the ignition switch fuse under the hood the 40 amp one and then after that it stop recognizing the key
Expert:  david craig replied 2 months ago.

ok. keep me posted

Expert:  david craig replied 2 months ago.

oh brother

Customer: replied 2 months ago.
What could that mean
Expert:  david craig replied 2 months ago.

he may have fried the ignition switch

Customer: replied 2 months ago.
Dang . I guess I will know once I try the other key then
Expert:  david craig replied 2 months ago.

yep...keep me posted

Customer: replied 2 months ago.
That other key didn't work either ....... What would be my next step ?
Expert:  david craig replied 2 months ago.

check all of the fuses in the engine compartment. even if you dont think they have anything to do with the issue.

Customer: replied 2 months ago.
All fuses are good
Expert:  david craig replied 2 months ago.

ok give me a few.... thanks

Customer: replied 2 months ago.
Thanks
Expert:  david craig replied 2 months ago.

sorry man, got really busy at the shop

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