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Reggie Whiddon
Reggie Whiddon,
Category: Jeep
Satisfied Customers: 110
Experience:  Lead tech at river regions auto
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We have power at fuse box under hood. But no power going to

Customer Question

We have power at fuse box under hood. But no power going to fuel pump. Vehicle will turn over just won't start
JA: Does the engine turn over? How old is the battery?
Customer: Yes, engine turns over. Less than year
JA: What is the model/year of your Jeep?
Customer: 1997 tj wrangler
JA: Are you hoping to fix this yourself? What have you tried so far?
Customer: Yes. Checked fuses under the hood. Started checking fuses in glove box
JA: Anything else you think the mechanic should know?
Customer: It turns over just doesn't seem to be getting gas
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Jeep Mechanic about your situation and then connect you two.
Submitted: 4 months ago.
Category: Jeep
Customer: replied 4 months ago.
The power works all the way back to plug where fuel hooks to fuel tank.
Expert:  Reggie Whiddon replied 4 months ago.

Good afternoon, have you checked the fuel pressure? And did i understand it that you have power all the way to the plug of the fuel pump?

Customer: replied 4 months ago.
There is fuel in the gas tank. Yes, but the plug doesn't have power
Expert:  Reggie Whiddon replied 4 months ago.
Oh okay good now I know what to do I'm almost home soon as I get there I will review the wiring and we will get you on the road
Expert:  Reggie Whiddon replied 4 months ago.
If you like we could do a phone call and if you have a voltmeter or test light I could walk you through it
Customer: replied 4 months ago.
Can you work with my husband tomorrow in the afternoon.
Expert:  Reggie Whiddon replied 4 months ago.
Absolutely this is a simple problem we can have it figured out in no time
Expert:  Reggie Whiddon replied 4 months ago.
What will be good time
Customer: replied 4 months ago.
4pm
Expert:  Reggie Whiddon replied 4 months ago.
Maam I went ahead and researched your problem under the dash on the drivers side is a black 18 pin connector. In that connector will be a green wire white stripe tell your husband to disconnect that connector and look for corrosion or a burnt terminal I will bet you find your problem there. If not message me
Expert:  Reggie Whiddon replied 4 months ago.
If he does tell him just to bypass the connector and solder the wire together
Expert:  Reggie Whiddon replied 4 months ago.
Hello did you check the wiring
Expert:  Reggie Whiddon replied 4 months ago.
Good morning just checking in to let you know I'm here if you need more help
Customer: replied 4 months ago.
Okay we r looking under dash for the wiring now. Not really finding it
Expert:  Reggie Whiddon replied 4 months ago.
You don't see that connector
Expert:  Reggie Whiddon replied 4 months ago.
Black 18 pin, it could be pushed up in the dash
Customer: replied 4 months ago.
this is what we see
Customer: replied 4 months ago.
2nd picture
Customer: replied 4 months ago.
Okay. we found the wire. It is not corroded or burnt
Expert:  Reggie Whiddon replied 4 months ago.

Okay can you check it for voltage at that point

Expert:  Reggie Whiddon replied 4 months ago.

Lets make sure we have voltage coming to and through that connector

Expert:  Reggie Whiddon replied 4 months ago.

I apologize for the delay but i am here with you now if you want to trace this down. we can do it quickly

Expert:  Reggie Whiddon replied 4 months ago.

Good evening just wanted to check in with you again and see if you had this taken care of, I am here for you and your utmost satisfaction is important to me and getting this jeep going is gonna worry me more than you so come on back and let me know something

Expert:  Reggie Whiddon replied 4 months ago.

I apologize it put my text to you as being yours to me

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